Follow us on...
Follow us on Twitter Follow us on Facebook Watch us on YouTube
Reigster at Microsoft Surface Forums
Page 1 of 2 12 LastLast
Results 1 to 10 of 14
  1. #1
    Junior Member Lina's Avatar
    Member
    #7547
    Join Date
    Nov 2012
    Posts
    17
    Member #
    7547

    [Solved] Surface won't turn on..

    Sorry if this has already been covered, but my surface will not turn on as of the last few days. I don't use it daily, I hadn't used it for a few days and went to switch it on and nothing. I thought maybe the battery was dead so it needed a charge, after a few mins of charging I tried again. Nothing. I left it to charge all day and still it doesn't turn on.

    I shut it down every night, start up fresh on the days I use it. I haven't even taken it out of the house to use on the go yet, so I have no idea what has caused this.

    I guess I will probably have to return it back on warranty which is so annoying as I actually bought it so I could use on the go during fashion week next week, so returning it now means I will definitely not have it back in time for then.

    Has anyone else encountered this and found a fix?

    Thanks.
    Last edited by leeshor; 02-05-2013 at 08:40 PM.

  2. #2
    Super Moderator J515OP's Avatar
    Member
    #68
    Join Date
    Jun 2012
    Location
    Northern CA
    Posts
    2,194
    Member #
    68
    My Device
    RT
    Liked
    262 times
    Lina, are you sure it was charging? The plug has to be seated properly and the white light on the tip has to come on for it to be charging. It is possible to have the tip nearly in the slot but not making contact. Have you also tried another outlet to be sure a switch wasn't flipped or fuse blown on the outlet?
    “Problems cannot be solved by the same level of thinking that created them.” - Albert Einstein

    Need help navigating Windows? Try here: How To: Overview, Features and Navigate Windows Mouse and Touch

    Looking for apps? Try here: Windows App Stores

  3. #3
    Member chatterbot's Avatar
    Member
    #8478
    Join Date
    Jan 2013
    Posts
    53
    Member #
    8478
    Liked
    2 times
    I had this same problem. I think the battery is just dead. Try charging it, making sure that the little charge indicator light is turned on.

  4. #4
    Senior Member bosamar's Avatar
    Member
    #7485
    Join Date
    Nov 2012
    Posts
    1,469
    Member #
    7485
    My Device
    RT
    Liked
    76 times
    And don't hold the power button down. One easy click is enough to start it.
    32GB + 32GB Surface RT w/Type Cover MSI MS7778-W8P-3.4GHz-12GB DDR3-2TB HDD MSI K9N Diamond-W8P-3GHz-4GB DDR2-500GB/250GB/120GB/80GB HDD Nokia Lumia 820 WinPhone

  5. #5
    Member gpstrucker's Avatar
    Member
    #8248
    Join Date
    Dec 2012
    Location
    On the road
    Posts
    92
    Member #
    8248
    My Device
    RT
    Liked
    13 times
    If you did have it charging correctly and it just won't power up it's possible it's defective. That can happen with any mass produced device. The Surface is a great device but lemons happen. If you're sure it charged and still won't power up return it for a new one and enjoy.

  6. #6
    Junior Member Lina's Avatar
    Member
    #7547
    Join Date
    Nov 2012
    Posts
    17
    Member #
    7547
    WOW. So glad I wrote on here as I wasn't going to, figuring I'd have to send it back regardless. I did position the charger in correctly each time as I've charged it a few times before so was aware how it worked (had it before xmas), however I moved the charger to a different plug socket and immediately after plugging it in the surface sprung to action! Perhaps the one I usually charge it by, a four-way by my bed shared with two other charging devices for phones, etc, it wasn't getting enough juice or something. I have no idea. But yay it works now! Thanks guys!
    Last edited by Lina; 02-05-2013 at 08:50 PM.

  7. #7
    Senior Member bosamar's Avatar
    Member
    #7485
    Join Date
    Nov 2012
    Posts
    1,469
    Member #
    7485
    My Device
    RT
    Liked
    76 times
    Good news! After all said only a minor problem. Enjoy your RT!
    32GB + 32GB Surface RT w/Type Cover MSI MS7778-W8P-3.4GHz-12GB DDR3-2TB HDD MSI K9N Diamond-W8P-3GHz-4GB DDR2-500GB/250GB/120GB/80GB HDD Nokia Lumia 820 WinPhone

  8. #8
    Senior Member bosamar's Avatar
    Member
    #7485
    Join Date
    Nov 2012
    Posts
    1,469
    Member #
    7485
    My Device
    RT
    Liked
    76 times
    BTY: You stated you've had this since before Christmas. Now you won't be able to take your hands off of it.
    32GB + 32GB Surface RT w/Type Cover MSI MS7778-W8P-3.4GHz-12GB DDR3-2TB HDD MSI K9N Diamond-W8P-3GHz-4GB DDR2-500GB/250GB/120GB/80GB HDD Nokia Lumia 820 WinPhone

  9. #9
    Junior Member Lina's Avatar
    Member
    #7547
    Join Date
    Nov 2012
    Posts
    17
    Member #
    7547
    Thank you! I'm sure I will. I just need to pick up a pink touch cover (I have the black but think I would love the pink) and then I'm set to show it off for fashion week (and hopefully get some work done as well, ha)!

    Thanks again, guys.

  10. #10
    Member Trovahead's Avatar
    Member
    #7336
    Join Date
    Nov 2012
    Posts
    48
    Member #
    7336
    My Device
    RT
    Liked
    2 times
    I am having the same problem. I have tried charging (light comes on ok) for hours, but my Surface will not turn on at all!!
    I really don't want to go through a return process because I use it everyday at work. Has anyone been successful in reviving a bricked Surface?

 

 
Page 1 of 2 12 LastLast

Ads

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Similar Threads

  1. Having hard time to Turn ON my RT
    By thix84 in forum Microsoft Surface Help
    Replies: 8
    Last Post: 01-21-2013, 07:31 PM
  2. How to turn off the firewall?
    By mrasmussen in forum Microsoft Surface General Discussion
    Replies: 1
    Last Post: 01-16-2013, 11:09 AM
  3. Does Not Turn Off Screen While I Watch Video
    By indahla in forum Microsoft Surface Help
    Replies: 7
    Last Post: 01-15-2013, 07:53 AM
  4. Turn On Brand New Surface, Have 16.9GB Available Space
    By borka105 in forum Microsoft Surface General Discussion
    Replies: 19
    Last Post: 01-07-2013, 07:49 PM
  5. cannot turn off touch cover keyboard clicks
    By csw43 in forum Microsoft Surface Help
    Replies: 1
    Last Post: 12-09-2012, 02:17 PM

Search tags for this page

microsoft surface won't turn on

,
my surface won't turn on
,

surface 2 won't turn on

,

surface rt won't turn on

,
surface rt wont turn on
,
surface will not turn on
,

surface won't turn on

,
surface wont turn on
Click on a term to search for related topics.