jnjroach
Last Activity:
Nov 15, 2018 at 9:27 PM
Joined:
Nov 9, 2012
Messages:
7,863
Likes Received:
1,865
Trophy Points:
113
Gender:
Male
Location:
Seattle, WA USA
Occupation:
Director of Technology Strategy Consulting

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jnjroach

Administrator, Male, from Seattle, WA USA

Staff Member
jnjroach was last seen:
Nov 15, 2018 at 9:27 PM
    1. bob johnson
      bob johnson
      I recently purchased Surface Pro 2017, and the onscreen keyboard works intermittently when touching a 'text field' with the Surface Pen.

      The onscreen keyboard does come up, however it's transparent, it's weird. The only way to get it display properly is a restart of the surface pro.

      Why do I need to restart the surface pro to resolve this issue?
      1. jnjroach
        jnjroach
        Have you updated the drivers and firmware?
        Sep 26, 2018
    2. chez8
      chez8
      Have a Surface 2. Probably since grandsons downloaded Fort nite it does not exit properly from tabs. I click on x to exit things like Facebook but after closing down then switching back on they have been retained
      1. jnjroach
        jnjroach
        It sounds like those tabs were pinned
        May 4, 2018
    3. hammernut
      hammernut
      I have 3 facial scan photos on my surface pro 4.
      how do I delete the ones I no longer need.
      1. jnjroach
        jnjroach
        Click remove?
        Aug 26, 2017
    4. JohnB5150
      JohnB5150
      I have an idea for the Product Development people. How can I make a suggestion to the engineers that develop new equipment?
      1. jnjroach
        jnjroach
        Reach out to Microsoft Directly, we are an enthusiast community and are not affiliated with Microsoft. You could DM or ping Panos Panay or Ralf Groene on twitter or usual MS emails are firstname.lastname(at)Microsoft.com
        Apr 24, 2017
    5. chaos_reigns
      chaos_reigns
      Hi jnjroach this may sound silly but I can't seem to work out how to create a post. I am having an issue with surface pro 4 in our organisation where the backspace key on does not work on word documents which have a template. The fault replicates over external keyboards too.

      Thanks
    6. Mee
      Mee
      After deleting icloud for windows, my contacts are duplicating in the reminders window only. How do I stop this?

      I recently down loaded icloud for windows on my surface pro 3 (Windows 10). I got rid of it because it does not allow you to use reminders for contacts. After getting rid of the icloud app it has been doubling my reminders in the reminders pop up window.
      How do I stop this?
      1. jnjroach
        jnjroach
        Go to notifications and turn them off...
        Sep 22, 2016
      2. jnjroach
        jnjroach
        Or remove the iCloud email account from the mail app
        Sep 22, 2016
    7. JVD
      JVD
      Hi, I have noticed that the rear facing camera works but the front facing one will throw an error "Camera won't start" Check to be sure it is connected and installed properly. Error code 0xA00F424A(0x80070032). It works in the video mode though
    8. kmcspringford
      kmcspringford
      Hello, wondering if you know anything about an update for a "battery not detected" issue for SP3? I was told it's being worked on but do you know when it might come out? Should I do a reset? Would that work? Would I lose my Windows 10 and have to reinstall it?
    9. Helpineedhelp
      Helpineedhelp
      Dude my surface pro 4 connects to the wifi but just says no internet but my phone connects perfectly ?? What do I do ?
    10. pkolaboy
      pkolaboy
    11. kid
      kid
      how can i update my surface 4
      thank
      1. jnjroach
        jnjroach
        This would be a better conversation in the forums
        Feb 21, 2016
    12. seyclone
      seyclone
      I have over 500 megs of drivers and firmware what were given to me by a Microsoft rep at the end of October when I had a problem with the WiFi on my SP3. I could upload them to the forum if you think they would be useful
      1. jnjroach
        jnjroach
        Thanks.... but we can download these from the download center and we are unable to host these as they are MS IP
        Nov 14, 2015
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  • About

    Gender:
    Male
    Location:
    Seattle, WA USA
    Occupation:
    Director of Technology Strategy Consulting
    My Device:
    Surface Book
    Married with a son, have been using Tablet PCs since 2001.
    Directing a Technical Marketing Team specializing in Cloud/Datacenter, Data Platform, App Modernization, Enterprise Desktop Deployment/Management and Consumerization of IT, Surface MVP

    Signature

    Jeff Roach
    Surface Book 2 (15/i7/16/512) | Galaxy S9+