Ok so this is what happened. While traveling to New York I bought a 128gb SP2 for my wife as a gift for her birthday at best buy. A week ago I gave it to her, everything was fine the first 3 or 4 days but yesterday she told me that the touch screen stopped working,i checked it and she was right, the screen doesn't detects the fingers in a small area near the "start" text at the start screen. Since it has been a while since I bought it at best buy (and I don't live in NY) so getting a replacement from them is out of the question. The obvious solution should be sending it to Microsoft to get a replacement right? The issue is that.... well my wife is not as careful with her things as I am. The Surface has 3 somewhat big scratches at the back and other 4 little scratches at the screen (none of which is big or near enough to be the cause of the problem though). It was never dropped or used in a wrong way neither. I mention this because I've read the warranty policy and it says that devices with "cosmetic damages" are not covered by the warranty and I've read some kinda weird stories in this forum about people who sent their scratched SP's to Microsoft just to receive the exact same device with a lot of post its pointing at the scratches or other cosmetic damages and saying that the warranty is void. This is true? The warranty is actually void by those scratches even when they are unrelated to the issue?