About scratches and warranties.

Discussion in 'Microsoft Surface Pro 2' started by Ricochet90, Apr 20, 2014.

  1. Ricochet90

    Ricochet90 New Member

    Joined:
    Mar 28, 2014
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    1
    Ok so this is what happened.

    While traveling to New York I bought a 128gb SP2 for my wife as a gift for her birthday at best buy.

    A week ago I gave it to her, everything was fine the first 3 or 4 days but yesterday she told me that the touch screen stopped working,i checked it and she was right, the screen doesn't detects the fingers in a small area near the "start" text at the start screen.

    Since it has been a while since I bought it at best buy (and I don't live in NY) so getting a replacement from them is out of the question.

    The obvious solution should be sending it to Microsoft to get a replacement right?

    The issue is that.... well my wife is not as careful with her things as I am.

    The Surface has 3 somewhat big scratches at the back and other 4 little scratches at the screen (none of which is big or near enough to be the cause of the problem though).

    It was never dropped or used in a wrong way neither.

    I mention this because I've read the warranty policy and it says that devices with "cosmetic damages" are not covered by the warranty and I've read some kinda weird stories in this forum about people who sent their scratched SP's to Microsoft just to receive the exact same device with a lot of post its pointing at the scratches or other cosmetic damages and saying that the warranty is void.

    This is true? The warranty is actually void by those scratches even when they are unrelated to the issue?
     
  2. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,071
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    It's just not possible for you to prove that any damage wasn't the cause even if it wasn't. I highly doubt you'll get very far with MS.
     
  3. reach

    reach Member

    Joined:
    Oct 26, 2013
    Messages:
    105
    Likes Received:
    6
    Trophy Points:
    18
    I have got 5(!) replacements from MS. The first I returned was scratched as ANY SP2 will we scratched after a few days of regular use (=a lot, due to the rubbish paint). The others weren't scratched, however, I never heard back from MS. I always chose the advanced replacement. Never had a problem.
    I received back scratched units 2 times which wasn't acceptable for me, because the one I returned was like new, but in your case, I guess a scratched one is just fair and you can be happy to get a replacement easily. Or you're lucky and receive a brand new one with i5 4300 CPU, who knows. If your wife doesn't care, so what. Good luck anyway.

    BTW: I'd still recommend to buy a protection film for the back. 20 or 30$ and you're fine ;-)
     
  4. javispedro

    javispedro Member

    Joined:
    Mar 16, 2014
    Messages:
    133
    Likes Received:
    4
    Trophy Points:
    18
    Location:
    Barcelona
    These devices scratch terribly easy.

    I am sure no one in his right mind will associate the scratches with a loss of touch screen functionality. Just send it back, explicitly mention you are sending it back because of a touchscreen defect.
     
  5. kayzee

    kayzee Well-Known Member

    Joined:
    May 31, 2013
    Messages:
    2,082
    Likes Received:
    228
    Trophy Points:
    63
    Location:
    Essex, UK
    My Device:
    SPro
    Had mine 11 months now and not a mark on it! :)
     
    1 person likes this.
  6. Guybrush

    Guybrush New Member

    Joined:
    Jan 18, 2014
    Messages:
    26
    Likes Received:
    4
    Trophy Points:
    3
    Location:
    Italy
    mine is scratched just a little around the power connector, not so big trouble but I wished something better in paint quality.
     
    1 person likes this.
  7. jefhart

    jefhart Member

    Joined:
    Jan 2, 2014
    Messages:
    181
    Likes Received:
    6
    Trophy Points:
    18
    Location:
    Cincinnati
    My Device:
    SPro2
    I agree, not sure what these folks are doing to their devices to scratch them.
     
    1 person likes this.
  8. javispedro

    javispedro Member

    Joined:
    Mar 16, 2014
    Messages:
    133
    Likes Received:
    4
    Trophy Points:
    18
    Location:
    Barcelona
    Basically paint is wearing out on the area I often grab it by. It's not scratches, it's more than the paint simply chips off. Lasted for a full month before it started wearing out; this never happened to me with any other device.
     
  9. Sir Face

    Sir Face New Member

    Joined:
    Jan 31, 2014
    Messages:
    96
    Likes Received:
    5
    Trophy Points:
    0
    Surely the "paint" on the Surface isn't really paint. I would assume it is an anodization applied to the magnesium allow. Anodization is very hard and wear resistant.
     
  10. javispedro

    javispedro Member

    Joined:
    Mar 16, 2014
    Messages:
    133
    Likes Received:
    4
    Trophy Points:
    18
    Location:
    Barcelona
    Well, I can chip the "anodization" off with my fingernails. So much for VaporMG.
     
  11. Ruffles

    Ruffles Active Member

    Joined:
    Feb 19, 2013
    Messages:
    381
    Likes Received:
    67
    Trophy Points:
    28
    The finish on my SP was way stronger than it is on m y SP2. My SP2 is flaking and scratching all over the place and it's babied.
     
  12. reach

    reach Member

    Joined:
    Oct 26, 2013
    Messages:
    105
    Likes Received:
    6
    Trophy Points:
    18
    You and kayzee probably need better glasses ;–)
    My first one got scratches by doing this:
    1. put it on a clean(!) table backside down
    2. pick it up and by doing this move it ~0,3inch on the table's surface
    I'm not talking about scratches to the bare metal, but still scratches. Sorry guys, but either you're not watching closely, or you aren't really using the device in the mobile way it's made for.
     
    Last edited: Apr 23, 2014

Share This Page

Search tags for this page

att warranty screen scratch

,

microsoft surface screen scratched

,

scratches on microsoft surface

,

surface 2 scratches warranty

,

surface pro 3 warrenty cover for scratches

,

surface pro 4 scratches easily

,

surface pro warranty screen scratch

,

surface rt scratches warranty

,

surface scratches warranty

,

surface warranty screen scratches