Solved accelerometer sensor not working

Discussion in 'Microsoft Surface Pro 3' started by tjdream, Nov 1, 2015.

  1. tjdream

    tjdream New Member

    Joined:
    Dec 24, 2014
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    With the auto rotate turned on the screen goes to landscaped flipped and will not rotate when I turn the tablet. I've gone to the settings screen and tried locking and unlocking when unlocked it will flip to landscaped flipped. I have to go in the screen resolution settings and change it to landscape then un check the auto rotate book or it will flip back to landscape flipped no matter how the tablet is orientated.
    I have tried a refresh and reset to new not saving any thing and still getting the same problem.
    The keyboard cover also stopped working at the same time it started doing this but my keyboard cover will still work on a friends older sp2

    What are my options how do I fix this?
     
  2. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,103
    Likes Received:
    1,724
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    Look in Device Manager and look to see if I2C or Accelerometer is showing an exclamation mark, if so uninstall the device and then scan for Hardware changes and allow the Surface to reinstall the device.
     
  3. tjdream

    tjdream New Member

    Joined:
    Dec 24, 2014
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    I did not see a exclamation mark anywhere in Device Manager.
    I did not see "I2C or Accelerometer" what are they listed under?
    In Device Manager under Sensors I have already tried uninstalling the "Simple Device Orientation sensor" then restarted and let it re install it. Was no help still having the same problem.

    If it makes a difference I have a 15 256 Surface Pro 3 still running win 8.1 I don't like win 10 and was not planning to upgrade unless I have no choice.


    David
     
  4. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,103
    Likes Received:
    1,724
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    Which driver are you using for the Intel GMA (video driver)?
     
  5. tjdream

    tjdream New Member

    Joined:
    Dec 24, 2014
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    Adapter String: HD Graphics 4400
    Intel corporation
    Driver Date 3/16/2015
    Driver version 10 18 14 4170
     
  6. Johnny365

    Johnny365 Member

    Joined:
    Apr 21, 2015
    Messages:
    295
    Likes Received:
    24
    Trophy Points:
    18
    Click on Notification bubble on task tray. And make sure Rotation Lock is not highlighted (it was when I was on Tablet mode)
     
  7. tjdream

    tjdream New Member

    Joined:
    Dec 24, 2014
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    Right now I have the rotation lock on to keep it upright If I unlock it the screen rotates to Landscape Flipped mode and will not rotate no matter weather I hold it up right rotate to portrait either side or upside down In order to use it I either have to hold the tablet upside down in landscape or change the settings to landscape and lock it so it will not auto rotate + the Keyboard has stopped working. Only think I can think is maybe the sensor has gotten stuck thinking it's upside down.
     
  8. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,103
    Likes Received:
    1,724
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    That is an older driver, you're missing a few updates. Also as johnny state above make sure Rotation Lock is enabled....
     
  9. tjdream

    tjdream New Member

    Joined:
    Dec 24, 2014
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    What driver do I need? How do I get it to update? I've tried clicking on the update driver button under Device manager and I keep getting
    "The Best drive Software for your device is already installed"
    "Windows has determined the drive software for your device is up to date."
     
  10. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,103
    Likes Received:
    1,724
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    Are you missing any Firmware updates pending? You can also download the newer reference driver directly from Intel but it may impact battery life.
     
  11. tjdream

    tjdream New Member

    Joined:
    Dec 24, 2014
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    no updates pending
    what is the latest firmware update date and how do I check to see if I have it

    the problem started after auto updating on 10-27-15 carried to work next day and when I turned it on the screen turned upside down. it came on and started with the Surface logo right side up then the screen flickered and everything was upside down. So I went to resolution settings and it said I was in Landscape (Flipped) mode so I changed it back to Landscape mode and kept new settings. closed the screen and opened file explorer and the screen flickered and went back to Landscape (flipped ) mode. no matter which way I rotated the tablet it stays in landscape (Flipped) mode. to use the tablet I had to go to resolution settings and un check the box that sais (Allow the screen to auto rotate) then change it to landscape and keep new settings. But like this the keyboard cover will not work (yet it works fine on another tablet)
     
  12. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,103
    Likes Received:
    1,724
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    Uninstall the video driver and reboot....
     

Share This Page

Search tags for this page
dropped surface pro and gyroscope stopped working
,
load sensor driver in surface pro 3
,
microsoft band 2 accelerometer not working
,
microsoft surface accelerometer hardware not installed
,
sensor drivers for screen rotation on microsoft surface pro 1
,
surface accelelometr problem
,

surface pro 3 accelerometer not working

,

surface pro accelerometer not working

,
what driver is responsible accelerometer surface pro 3
,
what is the sensor that controls the rotation of the surface screen