Advanced Replacement - Time Period

Discussion in 'Microsoft Surface Pro 3' started by jonypx09, Dec 10, 2014.

  1. jonypx09

    jonypx09 Member

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    Location:
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    My Device:
    SPro3
    The replacement I'm about to receive is my third SP3. The first one had an issue with the display. I exchanged it in the store, but that ended up having a battery issue; the device would shutdown at different battery levels (one of them being 65% charge). Also the device can only charge up to 98%. My first SP3 was able to charge to 100% and display "100% Fully Charged" in the battery meter. When I returned the store, one of the representatives said that I have to do an "advanced replacement", where the new one gets shipped to my house and I send the defective one back. How long would it take for me to receive the replacement?
     
  2. BillJ

    BillJ Active Member

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    Location:
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    That depends on where you are. My replacements arrived within 1 to 2 days in Philadelphia. Shipping elsewhere may take longer, but anywhere in N America should be just a few days.
     
  3. jonypx09

    jonypx09 Member

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    I live in Toronto, Ontario, Canada. So, do you think it'll ship in a few days? What's the worst-case scenario? A week?
     
  4. hughlle

    hughlle Super Moderator Staff Member

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    Last i read, advanced replacement units are not new in box but refurbs.
     
  5. jonypx09

    jonypx09 Member

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    No necessarily true; some people received a brand new one, but regardless, all I want is a functioning SP3 with no cosmetic damage.
     

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