Alcantara Worn

Discussion in 'Microsoft Surface Laptop' started by haigboardman, Apr 16, 2018.

  1. haigboardman

    haigboardman New Member

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    I bought a surface laptop back in January (3 months ago) and the right hand side of my palm rest has started to wear (see attached images) - at the moment it's not that bad but considering this is only 3 months old i find it to be excessive, whats it going to look like at 1 year old? or 2?

    I got in contact with Microsoft and showed them the pictures; was told this is "normal wear", in fact see part of their response below:

    "As mentioned in my previous email the keyboard alcantara material can wear over time. It's a soft material, even on hard surface material the paint can dissapear over time from it. This is how the material acts, some people can sweat a bit more then others, movement over the material like hand movement can make the material look more finished. I hope that my details where usefull for you Haig."

    I find this insane - a £1250 laptop that has a wear patch after 3 months of light use.. and then get told that this is to be expected?!

    Any advice on what i can do? anyone had a similar problem?
     

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  2. hughlle

    hughlle Super Moderator Staff Member

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    Welcome Haig,

    I can understand the frustration, but at the same time I would be expecting exactly that with a keyboard of that kind of material. I get rather sweaty hands, and it was that which put me off this cover, and stuck with the one I have. Have you tried cleaning it per the instructions to see if it helps?
     
  3. haigboardman

    haigboardman New Member

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    I definitely didn't think it would hold up as well as Microsoft claimed, but I expected to see wear after around a year.. not 3 months.

    I'm going to try and contact a manager at Microsoft and see what can be done. Either way I'll be selling it; I can't live with a laptop that gets permanently dirty like this.

    Also, yes I've cleaned the recommended way multiple times.

    Thanks.
     

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