Audio / headphone problem after video driver update

Discussion in 'Microsoft Surface Book' started by BenJG, Jun 5, 2018.

  1. BenJG

    BenJG New Member

    Joined:
    Oct 9, 2015
    Messages:
    7
    Likes Received:
    1
    Trophy Points:
    3
    My Device:
    SPro4
    Just installed the latest Nvidia drivers (using Geoforce Experience) on my Surface Book 2 15" and now the audio through my headphones (both from the audio jack on my Surface and from my external monitor) is muddied. Any suggestions? I rolled back the video drivers for the 1060, reinstalled etc. but nothing works! Just for info, the driver for the 1060 is 24.21.13.9811 and for Realtek is 6.0.1.8242.

    Any help much appreciated!
     
  2. MikemanSP4

    MikemanSP4 Super Moderator Staff Member

    Joined:
    Dec 15, 2015
    Messages:
    270
    Likes Received:
    50
    Trophy Points:
    28
    Location:
    Nuremberg, Germany
    My Device:
    Surface Book
    Can you explain muddied? Are you getting static, completely garbled audio? Can you understand voice output at all? One thing I would try is to uninstall the Surface Book 2 Drivers and re-install them. Have you considered removing the NVIDIA Drivers in question and reloading an older, know-good version?
     

Share This Page