Automatic updates disabled

Discussion in 'Microsoft Surface Help' started by SyperK, Jul 30, 2015.

  1. SyperK

    SyperK New Member

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    Somehow my automatic updates was disabled and I haven't gotten a Pro 3 update since 7/7. Also my Defender is OFF and it won't let me turn it back on. I have an administrator account still am not able to update the settings. Can anyone help with this?
     
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    First check for malware with malwarebytes.
     
  3. SyperK

    SyperK New Member

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    Since Defender is disabled, do I need to install another virus/malware program to check for them?

    I'm considering doing a reset back to an earlier date or a complete reset.
     
  4. hughlle

    hughlle Super Moderator Staff Member

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    The idea is that you should install something like Malwarebytes to see if there is a virus etc on your system that has turned off updates and defender, and is now blocking you from enabling them so that the virus is not removed.
     
  5. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    That's what Malwarebytes is... https://www.malwarebytes.org/ download and install the free version.
     
  6. SyperK

    SyperK New Member

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    Thanks! Will try out...
     
  7. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    After you install it, update the database then run the scan
     
  8. SyperK

    SyperK New Member

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    tried it and updates are still disabled and Defender is still off

    time for a reset?
     

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