Base and clipboard losing connectivity

Discussion in 'Microsoft Surface Book' started by kiomon, Jan 1, 2016.

  1. kiomon

    kiomon New Member

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    I have an i7 SB with dedicated GPU and sometimes it seems like I am loosing connectivity between my keyboard base and the clipboard. I will hear the hardware chime and the keyboard and trackpad will stop working and then it will come back. If the SB is flat on a desk then it never happens. More if I holding the laptop at angles where the hinge has to support the full weight of the clipboard.

    The clipboard does NOT detach.

    Anyone else have this issue?
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    This is the display driver issue, well known but not yet solved.
    Intel and Microsoft are hashing it out.
     
  3. kiomon

    kiomon New Member

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    Perfect! I bought my SB and now I am on the road internationally for the next 5 months, so I wasn't looking forward to trying to do an exchange!

    Does the Beta Intel driver address this at all? I have downloaded it but not installed yet.
     
  4. sharpuser

    sharpuser Super Moderator Staff Member

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    The Beta Intel driver seems to help stop about 80 percent of the errors. On these 80 percent or so incidents, Windows 10 still hesitates, but for a shorter period.

    I have decided not to use the driver.
    When lockup happens, I merely wait.
     

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