Battery Issue in Surface

Discussion in 'Microsoft Surface Help' started by rhelton, Aug 11, 2014.

  1. rhelton

    rhelton New Member

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    My MS Surface shows full battery charge however when I unplug from the charger it immediately shuts down. It will not power up unless plugged in. Any suggestions appreciated...Thanks.
     
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    If its an SP3 I saw where some only charged with the cord connected one way even though the light was on but it worked if you turned it around. otherwise, which one do you have, S Pro, S Pro 2, S Pro 3, Surface 2, or RT?
     
  3. rhelton

    rhelton New Member

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    It is the RT.
     
  4. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    If you connect the charger without turning on the RT does the tablet or charger feel warm after 10-15 minutes?

    Has the battery life been decreasing?

    Did it suddenly develop tis problem?

    Know anyone else with a Surface that's not an SP3 to try a different charger? you could use either the RT/S2 charger or the SP charger.
     
  5. rhelton

    rhelton New Member

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    The battery life has not been decreasing and it suddenly developed this problem. I don't know anyone with a Surface so don't have access to another charger. Without turning on the tablet, the charger and tablet do not feel warm. The light on the connection is on.
     
  6. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    There a Microsoft store, or Best Buy in the area you could take it to? or maybe Staples ...
     

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