Battery Issues

Discussion in 'Surface 3 (Atom)' started by AnnaNikipedia, May 14, 2015.

  1. AnnaNikipedia

    AnnaNikipedia New Member

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    My Device:
    Surface 3 (Atom)
    I'm wondering about the battery on my Surface 3.

    On Tuesday I had my surface charging for almost 6 hours, during which I was using Windows Media Player. I didn't check the battery status but then I shut my surface (I didn't turn it off or exit WMP but the video had stopped playing. Usually it enters standby mode when I close it and don't use it for a few hours).
    Wednesday morning it was flat. I thought that maybe it was a one off.
    Today, I have had it on charge for about 4 hours (starting at 30%, while watching something on WMP and all of a sudden my tablet had a flat battery.

    Does anyone else have an issue with Windows Media Player being a battery drain or do you know of anyother reason why it could be dying so quickly?
     
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    First question is what were you using to charge with, the MS charger or another charger?

    Create a temp directory C:\Temp
    From an Admin Command Prompt
    CD to Temp
    Powercfg /Sleepstudy
    Will create an html report in the temp folder indicating any problems with entering sleep state.
    Red is bad, green is good.
     
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  3. AnnaNikipedia

    AnnaNikipedia New Member

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    My Device:
    Surface 3 (Atom)
    I'm using the charger it came with.

    I will try that, thanks.
     

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