Battery Wearing for a year

Discussion in 'Microsoft Surface Pro 3' started by Sean Kim, Apr 26, 2016.

  1. Sean Kim

    Sean Kim New Member

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    My Device:
    SPro3
    I bought Surface Pro3 in Mar. 4th 2015, and Warranty was expired in Mar.4th 2016.
    But As you can see the battery wearing status as below, Battery extremely start wearing from the end of Feburary (In Warranty Period). And I just call service center to complain this after the warranty period. But they refuse to fix it with free charge. Charging Cycle is just 123cycle and I think that it is really surprise. Battery wearing just start from the terminate warranty.
    캡처.PNG
     
  2. SilverSurfaceSurfer

    SilverSurfaceSurfer New Member

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    My Device:
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    Do you fix the problem?
     
  3. Sean Kim

    Sean Kim New Member

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    My Device:
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    NO..
     
  4. SilverSurfaceSurfer

    SilverSurfaceSurfer New Member

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    Do you install something new since February, like games?
     
  5. Sean Kim

    Sean Kim New Member

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    My Device:
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    not particularly
     
  6. jnjroach

    jnjroach Administrator Staff Member

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    Remove the Battery Driver from the Device Manager reboot and let it load the driver again.... make sure at least once a month you run the battery down below 10%...
     
  7. zhenya

    zhenya Active Member

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    I had the exact same issue, over nearly the same time period, with nearly the same battery degradation numbers. About 120 cycles and wear down to 7whr in about 14 months of ownership. Microsoft refused to stand behind the product and it was $450 for a refurbished replacement with 90 days of warranty. Really crummy service IMO.
     
  8. SilverSurfaceSurfer

    SilverSurfaceSurfer New Member

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    And how do you fixed it ?
     
  9. illegal.op

    illegal.op New Member

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    I have the same issue. I also noticed that it started in mid February. I did a complete recovery and even decided to try the insider preview but the problem persist and is getting worse every day.

    [​IMG]
     
  10. Jay Marino

    Jay Marino Member

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    Just out of curiosity, do you guys keep your SP3s plugged in most of the day or unplugged as much as possible.
     
  11. theveterans

    theveterans Member

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    My SP3's battery is still excellent after 94 charges and a year and 1/2 of use:

    Capture.JPG
     
  12. Jay Marino

    Jay Marino Member

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    for some reason my battery wear has been getting better.....
    I'm at 41,876 after 127 cycles.
     

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