Best Buy exchange policy

Discussion in 'Microsoft Surface Pro 3' started by qwertyy, Sep 16, 2014.

  1. qwertyy

    qwertyy Member

    Joined:
    Sep 11, 2014
    Messages:
    52
    Likes Received:
    3
    Trophy Points:
    8
    I bought an SP3 last friday but I returned it for an exchange at Best Buy because the sleep mode was not working properly. Does anyone know if I'm going to get a new one or a refurbished one? I've never done this before so I'm just curious...
     
  2. Kris

    Kris Active Member

    Joined:
    Aug 21, 2014
    Messages:
    644
    Likes Received:
    81
    Trophy Points:
    28
    My Device:
    SPro3
    If you just bought it less than 14 days ago and you are not doing a warranty return you should get a brand new one. Are you doing it through Bestbuy.com or through the store?
     
  3. qwertyy

    qwertyy Member

    Joined:
    Sep 11, 2014
    Messages:
    52
    Likes Received:
    3
    Trophy Points:
    8
    I did it through the store, but they didn't have the device in stock so they placed an online order to deliver directly to my house.
    Is there a way of checking whether a device is brand new? Or should I just trust Best Buy?
     
  4. thejoker1993

    thejoker1993 Member

    Joined:
    Sep 18, 2013
    Messages:
    46
    Likes Received:
    2
    Trophy Points:
    8
    is the 14 day pertain to the type cover ? I want to change my type cover color.
     
  5. TheCudder

    TheCudder Member

    Joined:
    Oct 20, 2013
    Messages:
    48
    Likes Received:
    8
    Trophy Points:
    8
    Location:
    Alabama
    My Device:
    SPro4
    All Best Buy purchases have a 15-day return period. The only exception being mobile phones, which is 14.
     
  6. Kris

    Kris Active Member

    Joined:
    Aug 21, 2014
    Messages:
    644
    Likes Received:
    81
    Trophy Points:
    28
    My Device:
    SPro3
    you can get 30 day return if you spend $1500 and 45 day return if you spend $3500 in a 12 month period of time.
     
  7. Bandito

    Bandito Active Member

    Joined:
    Nov 12, 2013
    Messages:
    174
    Likes Received:
    29
    Trophy Points:
    28
    Location:
    Chicago, IL
    My Device:
    SPro3
    Bestbuy doesn't deal with refurbs, only open-box items, so you'll be getting a new one.
     

Share This Page

Search tags for this page

best buy exchange policy

,
best buy exchange surface
,
best buy exchange surface pro 4
,
best buy return period surface book
,
best buy return policy microsoft sirface
,
best buy return policy microsoft surface
,
best buy return policy surface pro 3
,
microsoft surface exchange policy
,
return and exchage forums for bestbuy
,
surface pro 3 return policy best buy