bitlocker

Discussion in 'Microsoft Surface Pro 4' started by andy1494, Jul 17, 2018.

  1. andy1494

    andy1494 Member

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    last night I tried to put my anti virus on then it went to blue screen saying my pc ran into trouble, then I mange to do something that says i needed a key which I found this morning, put the key in got into command prompt that all I looked cannot get any further need help please
     
  2. ton2207

    ton2207 New Member

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    Location:
    Apeldoorn, Netherlands
    My Device:
    SPro4
    When you have your bit-locker key, you should enter it when your PC asks for it in the blue screen, not the command prompt. You can get your key from within your Microsoft account (the blue screen helps you). I had this also and I used the Restore option.
     

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