Bluetooth connection issues

Discussion in 'Microsoft Surface Pro 3' started by Kris, Aug 21, 2014.

  1. Kris

    Kris Active Member

    Joined:
    Aug 21, 2014
    Messages:
    644
    Likes Received:
    81
    Trophy Points:
    28
    My Device:
    SPro3
    Maybe it works different with bluetooth speakers or maybe you are very lucky. I have read tons of cases where people are having the same issue that I am having, it also seems to happen to some peoples bluetooth keyboards and mice. I am on my 3rd SP3, returned the first one for this issue and second for defective pen but all 3 had the same issue with bluetooth headsets. I love my SP3 and don't want to try and replace it, not even sure there is anything out there like it to replace it with, so now I am looking for work a rounds until Microsoft fixes the issue.
     
  2. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,314
    Likes Received:
    1,752
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    I believe this issue is much more prevalent for those using 2.4GHz Wireless and Bluetooth. Using 5GHz Wireless has no contention with the Bluetooth Radio...
     
  3. Kris

    Kris Active Member

    Joined:
    Aug 21, 2014
    Messages:
    644
    Likes Received:
    81
    Trophy Points:
    28
    My Device:
    SPro3
    I am running on 5GHz, I do have a 2.4GHz running for some older devices in the house though.
     
  4. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,314
    Likes Received:
    1,752
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    Another option is to see if your Bluetooth Device has its own Firmware Upgrade, I use a Voyager Pro v2 and a Jambox Bluetooth Speaker without problems on my SP3. I also use other Bluetooth peripherals (keyboard, mouse and smartcard reader)....
     
  5. Kris

    Kris Active Member

    Joined:
    Aug 21, 2014
    Messages:
    644
    Likes Received:
    81
    Trophy Points:
    28
    My Device:
    SPro3
    firmware updated... you must be real lucky. what SP3 are you using. I am using the I5 256gb
     
  6. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,314
    Likes Received:
    1,752
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    I5/256

    Bluetooth Devices:
    • Mini Jambox
    • Plantronics Voyager Pro v2 Headset
    • Wedge Mouse Surface Edition
    • Wedge Keyboard
    • Bluetooth Smartcard Reader (DOD Approved)
     
  7. Kris

    Kris Active Member

    Joined:
    Aug 21, 2014
    Messages:
    644
    Likes Received:
    81
    Trophy Points:
    28
    My Device:
    SPro3
    damn now I am just jealous....
    I tried with Plantronics Voyager Legend, Plantronics Voyager Edge and the Big Jambox... All 3 would cycle through disconnect/connect every few seconds unless I was constantly listening to music or watching a video, as soon as one stopped it would go through the connection cycle over and over...
     
    Last edited: Aug 26, 2014
  8. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,314
    Likes Received:
    1,752
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    When you say disconnect, you mean the Bluetooth Device enters into a sleep state?
     
  9. Kris

    Kris Active Member

    Joined:
    Aug 21, 2014
    Messages:
    644
    Likes Received:
    81
    Trophy Points:
    28
    My Device:
    SPro3
    No it disconnects from the SP3 and announces that to you. "PC disconnected" then a couple seconds later "PC connected". I am going to disable my 2.4GHz side of my router and update my SP3 to the 8/19 firmware and see if that was the issue...
     
  10. Kris

    Kris Active Member

    Joined:
    Aug 21, 2014
    Messages:
    644
    Likes Received:
    81
    Trophy Points:
    28
    My Device:
    SPro3
    Still getting disconnects but not constant like I was getting. Was every other second now its like 4-7 minutes of no use and it disconnects but does not try to reconnect. I might be able to live with this...
     
  11. Kris

    Kris Active Member

    Joined:
    Aug 21, 2014
    Messages:
    644
    Likes Received:
    81
    Trophy Points:
    28
    My Device:
    SPro3
    Well the disconnecting issues started getting worse and worse... Got a Kinivo BTD-400 today and it works perfectly. Reset up my 2.4GHz and not a glitch.
     
  12. SurfaceProJoe

    SurfaceProJoe New Member

    Joined:
    Aug 28, 2014
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    New York
    My Device:
    SPro3
    I'm having a similar issue with trying to send files via bluetooth to my phone (iPhone 5). When I'm in settings it says that they're paired but when I go to send a file it says:
    Windows was unable to transfer some files
    Make sure your bluetooth wireless connection is working properly and your computer is within range of the bluetooth device or bluetooth enabled computer you are trying to transfer files with​
    Has anyone encountered this?
     

Share This Page

Search tags for this page
plantronics headset disconnects from surface pro 3
,

surface 3 bluetooth issues

,
surface 3 bluetooth problems
,

surface pen keeps disconnecting

,
surface pro 3 bluetooth disconnects
,
surface pro 3 bluetooth headset connection problem
,
surface pro 3 bluetooth problems
,
surface pro 3 connect bluetooth headset
,
surface pro 3 pen disconnecting
,
surface pro 3 pen disconnects