Bluetooth Mystery

Discussion in 'Microsoft Surface Studio' started by ThymeBalm, Mar 29, 2017.

  1. ThymeBalm

    ThymeBalm New Member

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    I've only owned my Surface Studio for a couple of days, but have had to reset it (restore to factory default, at least 3 times) Sometimes after a reboot all access to Bluetooth disappears. It becomes hidden in the Device Manager, it disappears from device settings, and no updating drivers nor uninstall/redetect tricks work. The reset feature does bring everything back, but rebooting is now scary. Not to mention that the keyboard and mouse aren't available, so you either have to use the pen or find a wired keyboard and mouse when this occurs.

    I've created multiple restore points after every install, just in case.

    Anyone else run into this yet?
     
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Anything less than perfect in the first 30 days... return it for a refund and buy another unless they offer a swap for a guaranteed "new" unit. However, be careful, replacements can be refurbished units that's why I recommend the refund route within the 30 day return window.
     
  3. sharpuser

    sharpuser Super Moderator Staff Member

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    Have you tried removing your Bluetooth adapter from Device Manager (Control Panel)? Immediately Cold Reboot (2-button method) after removing.
     

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