Bluetooth problem

Discussion in 'Microsoft Surface Pro 3' started by GegeNY, Feb 17, 2015.

  1. GegeNY

    GegeNY Member

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    Hello,
    I have a problem with bluetooth.
    It happen quite a few times, the attached keyboard doesn't respond to any command, cannot type, and then the arc mouse doesn't do anything either, still have the cursor but I have to use the desktop keyboard to save my work.
    Then I restart the surface and everything work again.
    This is very annoying, do someone know about this problem?
    Thank you for your help.
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    Perhaps 2.4 GHz interference. See if the same problem happens in another location - in a cafe, or hme or work, etc.
     
  3. GegeNY

    GegeNY Member

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    I use 5GHz for my connection.
    Will try again updating, but I think I have all the updates already
    We have 2 same Surfaces, only one has this problem.
    Thank you for your answer.
     
  4. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Maybe try removing the device in Device Manager and let it reinstall the driver.
     
  5. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    BTW how far apart are these several devices 2 Surfaces and the Partridge in a Bluetooth Pair Tree???
     

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