Hi, sorry for my english My surface 2 was not able to boot the windows normally, it was falling on the system restore options. I did the upgrade process for the .zip provided by Microsoft, but the message I was told was that my storage was locked (probably by the bitlocker). I then formatted the partition by the command prompt to do a clean installation from the windows 10 media creation tool. However, when I reboot the device, it is locked in bootlop, where I can not access the BIOS options, nor I can boot from USB. How to proceed? What I've already tried: Format the pendrive in FAT32 and NTFS and make it bootable (both by CMD and by third-party programs), using both Windows .iso and .zip provided for recovery. Download a Linux distro and make a bootable USB stick. I have already done many alternative procedures, such as holding down the power button for 30 seconds, for example. What I noticed is that when I hold the Volume - button, the surface logo screen stays longer, but for no more than a few seconds. Another thing I noticed is that I get a vibration response when I tap the Windows logo Any suggestion?