Brand new SP4 can't create a recovery drive???

Discussion in 'Microsoft Surface Pro 4' started by mmo, Jul 10, 2016.

  1. mmo

    mmo Member

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    I just bought me a new SP4. After switching it on and going through the initial setup, one of the first actions I want to do is to create me a recovery drive (on a USB stick).
    So I start the Recovery Drive wizard but after a minute or so of "waiting" I get:
    "We can't create the recovery drive
    A problem occurred while creating the recovery drive"

    Hallo, Microsoft? WTF is this supposed to mean? Why can't I create me such a safety net on a brand new plain vanilla SP4? I haven't done or installed anything, yet, that could possible interfere with that process. So why is this not working as one would expect?

    And why is there not the slightest hint WHY this is not working or what kind of error occurred here and what one could possibly do to fix this?
     
  2. leeshor

    leeshor Well-Known Member

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    If the USB drive is NTFS it should be FAT32. Or, you may have a faulty USB drive.
     
  3. mmo

    mmo Member

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    I tried again after formatting it using FAT32. The process then hang "creating the recovery drive" and I killed it after 2.5 hours.
    The USB stick had been perfectly fine and IO also tested it afterwards - worked OK. I also tried with 2 others and had the same issue.
    So - in short: this recovery drive utility is simply broken!
     
  4. leeshor

    leeshor Well-Known Member

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    Let me suggest you do it a different way. Install Macrium Reflect (Free) and create an image and a recovery ISO.
     
  5. jnjroach

    jnjroach Administrator Staff Member

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