Broken screen: Can't fix or replace it with warranty?

Discussion in 'Microsoft Surface Pro 3' started by micsoft, Nov 17, 2015.

  1. micsoft

    micsoft New Member

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    My Device:
    SPro3
    I have warranty but still won't it be possible to fix or replace it for free or with substantially low cost?

    I can't even use the touchscreen.
     
  2. leeshor

    leeshor Well-Known Member

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    Welcome to the forum

    If you purchased the Essentials/Complete warranty there is a $50 deducible but my guess is that they will replace it.
     
  3. Johnny365

    Johnny365 Member

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    If you are talking about the 1 year hardware warranty (and not Microsoft Complete), then it's pretty much up to the representative on the phone/chat or at the Microsoft store on whether they will replace it (for free) or if you have to pay $300.
     

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