bt mouse not connecting

Discussion in 'Microsoft Surface Pro' started by ultra99, Nov 2, 2013.

  1. ultra99

    ultra99 New Member

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    I have refreshed my pro and installed 8.1 via store. I'm trying to connect the sculpt comfort mouse but gives me error, tho it sees the mouse.
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    Have you applied all the Firmware Updates? I believe on had updated Wireless Drivers.... including Bluetooth.
     
  3. ultra99

    ultra99 New Member

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    yes, everything is updated.
     
  4. jnjroach

    jnjroach Administrator Staff Member

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    Look in Device Manager and remove the device from there and remove all the drivers and then try to repair the device.
     
  5. ultra99

    ultra99 New Member

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    uninstall marvel bt?
     
  6. pierre118

    pierre118 New Member

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    Which driver version of 'Marvell AVASTAR Bluetooth Radio Adapter' you have?
     
    Last edited: Nov 2, 2013
  7. ultra99

    ultra99 New Member

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    2/8/2013
    14.69.24039.134
     
  8. pierre118

    pierre118 New Member

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    I have a Sculpt mouse too, and I have driver version 14.19.24044.150 (19/9/2013)
     
  9. pierre118

    pierre118 New Member

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  10. ultra99

    ultra99 New Member

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  11. pierre118

    pierre118 New Member

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    Looks like a kind of BT cache. Try uninstall
     
  12. ultra99

    ultra99 New Member

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    uninstall alone didn't work, should i delete files also?
     

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