Came back to find sp3 restarted- Question

Discussion in 'Microsoft Surface Pro 3' started by puma, Aug 16, 2014.

  1. puma

    puma Member

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    Had my sp3 on and plugged in all day since early am. At one point after not using it for an hour or so I came back to see it has restarted, I check the System Event log to the favorite:
    Event ID: 41 - "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." No other real info, and there was no dump file generated.

    I am thinking if this was due to it possibly overheating or not. How can I find out what caused this reboot?
    My first sp3 had many restarts like this so I swapped it back for this one that has been running great since June.

    Thanks
     
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Enter "View Reliability History" in Search.
     
  3. puma

    puma Member

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    Doesn't give me any new information:
    Description
    The previous system shutdown at 6:32:17 PM on ‎8/‎16/‎2014 was unexpected.
     
  4. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Sounds like the same thing I had, the entry before was a bug check ... info submitted to MS.

    Might be related to the patches that were pulled see ...
    http://www.surfaceforums.net/threads/microsoft-pulls-updates.10518/
     
  5. puma

    puma Member

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    I really hope so I had enough of the drama with this thing;) At some point you just want a stable machine.
     
  6. malberttoo

    malberttoo Super Moderator Staff Member

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    If it just happens the one time, I'd chalk it up to a fluke. If it happens more than that... maybe time for a reset? :eek:
     

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