Can you return/exchange an online order at a physical Microsoft store?

Discussion in 'Microsoft Surface Pro 2' started by Megalith, Oct 23, 2013.

  1. Megalith

    Megalith New Member

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    The website specifically notes that you can't, but some people claim you can. Just making sure.
     
  2. jamesk

    jamesk Member

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    Exchanges can be done online regardless of where you purchased your Surface as long as it's still under manufacture's warranty. Returns have to be through where it was purchased. Store to store or online to online.
     
  3. mitchellvii

    mitchellvii Well-Known Member

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    It's flexible based upon the store. Stores will also do warranty replacements although technically they are not supposed to either. If you call a store ahead make sure you ask the person who answers to transfer you to the physical store. All inbound store calls go to a call center.
     
    Last edited: Oct 23, 2013

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