Cannot login in Zinio App on Surface Pro

Discussion in 'Microsoft Surface Apps' started by SENWI, Jul 31, 2013.

  1. SENWI

    SENWI New Member

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    Hi All,

    I am new to the Windows 8 and Surface Pro scene. Have to say that so far, I am very much not impressed and still love my Windows 7 PC.

    I have created a Zinio account and can login to the web-page no problem on the Surface as well as my PC (So my email address and password are correct).

    I downloaded the Zinio Reader app from the MS Store. I open the app and no problems so far. I get the Explore and Shop home screen. Swipe/Settings/Account and I am brought to the apps login screen. Allows me to enter my email address no problem but will not allow me to enter any test into the password box. Once I try to type something in, the input window locks up and eventually the app crashes and takes me back to the Surface start screen.

    I have uninstalled and re-downloaded and installed several times and all the same.

    Any ideas??
     
  2. TeknoBlast

    TeknoBlast Active Member

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    Give it a big hug.
     
  3. SENWI

    SENWI New Member

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    Thanks - but no help :disappointed:

    Is this a common issue? I have spent hours online and cannot find any additional info. Looking at the events log, the app is definitely crashing - here is the dump.

    This seems like a small issue, but I only bought the surface to read magazines and such and cannot do so off line right now which is a PITA.

    Faulting application name: ZinioReaderWin8.exe, version: 1.0.0.0, time stamp: 0x510ae99f
    Faulting module name: ntdll.dll, version: 6.2.9200.16579, time stamp: 0x51637f77
    Exception code: 0xc0000374
    Fault offset: 0x00000000000ebd59
    Faulting process id: 0x174c
    Faulting application start time: 0x01ce8db72b6d6744
    Faulting application path: C:\Program Files\WindowsApps\ZinioLLC.Zinio_1.5.0.0_x64__0q6dqzpp40p2e\ZinioReaderWin8.exe
    Faulting module path: C:\windows\SYSTEM32\ntdll.dll
    Report Id: cac129b6-f9ff-11e2-be75-6045bde7136d
    Faulting package full name: ZinioLLC.Zinio_1.5.0.0_x64__0q6dqzpp40p2e
    Faulting package-relative application ID: App
     
  4. jnjroach

    jnjroach Administrator Staff Member

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    The Windows 8 Zenio App has been buggy from the start, I switch most of my magazines to Nook as their reader is much better...
     
  5. SENWI

    SENWI New Member

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    Ya I wanted Nook, but it does not show up in the Windows Store on the Surface Pro for some reason.
     
  6. SENWI

    SENWI New Member

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    Just did more research and figured out the app is not available when your region is set to Canada. How bloody stupid.
     
  7. machistmo

    machistmo Active Member

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    Zenio....
     

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