Cannot reset Pro 3 upgraded to W10

Discussion in 'Microsoft Surface Pro 3' started by csw43, Dec 15, 2015.

  1. csw43

    csw43 New Member

    Joined:
    Nov 12, 2012
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro3
    I upgraded my SP3 to Windows 10 and now need to reset it and keep Windows 10 installed. When I try to do this I get a message about not being able to access the recovery environment. Running reagentc in command windows states that it is disabled, if I try to enable it I am told that it cannot be enabled on a drive using bitlocker encryption. I had no problems resetting or refreshing on Win 8.1 and I have not knowingly enabled bitlocker.
    I am aware that I can download a system image and restore to 8.1 that way but I just want to reset my current Win 10 installation.
    Anybody have any advice or can point me in the right direction.

    Thanks in advance
     
    Last edited: Dec 15, 2015
  2. zhanggar

    zhanggar New Member

    Joined:
    Dec 4, 2015
    Messages:
    6
    Likes Received:
    1
    Trophy Points:
    3
    My Device:
    SPro3
    Use the download tool to put windows 10 on a usb drive and reinstall from that.
     
  3. csw43

    csw43 New Member

    Joined:
    Nov 12, 2012
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro3
    Thanks for the reply

    I'm aware that I can do that but I would like to know why I cannot reset the device from within windows as I could when I was on Win8.1
     

Share This Page