Can't I create usb recovery disk

Discussion in 'Microsoft Surface Help' started by nottnopparat, Nov 30, 2012.

  1. nottnopparat

    nottnopparat New Member

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    Hi
    I got Surface RT second hand. And I can't reset it.

    If I use Setting > General > Remove everything and reinstall windows
    It says missing some file

    If I use to create recovery driver
    The option "Copy the recovery partition from PC to recovery drive" is grey I can't select this option.
    and after I pressed next it says "some require files are missing".

    When open Disk Management
    It found 4 partitions
    C:
    Recovery (300MB) no letter
    EFI Sytem (200MB) no letter
    Recovery (3.25 GB) no letter

    I can't assign drive letter via Disk Management.
    I use diskpart to assign drive letter.
    It has 3 file inside
    - install.wim
    - ResetConfig
    - CreatePartition-UEFI

    And another is
    - winre.wim

    How can I use them for recovery? I copy 3 files to flashdrive but can't boot via Surface.
    Is Anyone can upload recovery image for me?
    I really need to reset my Surface.

    Thank you and sorry for my bad english.
     
  2. TrentonT

    TrentonT Member

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    Cannot find the thread but I remember that One of the updates on Nov 13 resolves this. Run updates from the Desktop (not the UI).
    Make sure you have them all (including the firmware update)
    If that does not work try from UI open setting > Change PC Settings > General > scroll to bottom > Advanced startup > Restart now
     
    Last edited: Nov 30, 2012
  3. J515OP

    J515OP Super Moderator

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  4. TrentonT

    TrentonT Member

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  5. machistmo

    machistmo Active Member

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    To access the recovery system you can simply get to the RESTART option and hold SHIFT when touching RESTART.
     

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