Can't log in to new Surface Pro?? New user

Discussion in 'Surface Pro 2017' started by jtamps97trlop234, Feb 13, 2018.

  1. jtamps97trlop234

    jtamps97trlop234 New Member

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    My Device:
    SPro4
    So I bought a Surface Pro online through the Microsoft website and I finish the setup process, till I try to log in.

    I try to log in with the facial scanner - nothing. With the Pin - nothing. With the password - nothing. I have no idea what's going on and I keep getting signed into a temporary profile. For the record I've never actually gotten into my profile but am 100% sure the passwords were right, and yes I've tried restarting it.
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    Location:
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    My Device:
    Surface Book
    Do a factory reset...
     

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