Can't login on Tablet

Discussion in 'Microsoft Surface Help' started by Squiddles, Jun 1, 2015.

  1. Squiddles

    Squiddles New Member

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    The icon on the bottom left says my tablet isn't connected to my wifi, but when I click on it the wifi options open and I see, that my tablet has 4 bars, therefore good internet. Further I can't login on my tablet. I did reset my password of my microsoft account twice, but nothing has changed.
    Thanks for quick answers :)
     
  2. leeshor

    leeshor Well-Known Member

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    Welcome to the forum
    I may be no help on the login problem but your Surface is telling you you are connected to the router. That does not mean you are connected to the Internet. My first suggestion would be to power cycle the router then forget the connection and try again.
     
  3. Squiddles

    Squiddles New Member

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    Thank you
    I tried to restart my router and reconnect my tablet, but the icon in the lower left still says its not connected, despite what the wlan tab saying its already connected.
    Checked my password again, still can't login.
    Alternatively, is there a way to reset the tablet?
     
  4. leeshor

    leeshor Well-Known Member

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    If you have another connected PC try opening a command prompt and do an "ipconfig /all" to see if the gateway and DNS info are the same.
     
  5. Squiddles

    Squiddles New Member

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    Yes, both are the same
     
  6. leeshor

    leeshor Well-Known Member

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    Pretty odd. Open the cmd prompt on your Surface and type "ping 8.8.8.8" See if you get a response.
     
  7. Squiddles

    Squiddles New Member

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    Sorry if I didnt get this clear, I cant access the desktop of my surface, im stuck in the login...
     

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