Christmas failure(s)

Discussion in 'Microsoft Surface Pro 3' started by RémiM, Dec 26, 2014.

  1. RémiM

    RémiM Active Member

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    Yesterday a very strange issue happened to me. I had to change my password (the hotmail one - to which all my things are linked) and for some reasons all my Metro Apps were broken (no more logo and kind of a stange name instead of the usual app's name -- like AppexNews instead of News for instance) and I was unable to open the App Store. It was not even launching.

    I ran the Store troubleshooter, it came back with errors but was unable to solve them.

    The solution was to refresh my system, which is, to be honnest, a little pain in the ass. But it worked.

    During the refreshing process, I had the chance to notice that my screen has a lot of yellow spots in the 4 corners and in the left and right sides. At least 6-8 yellow areas. And I also had the chance to hear that my fan is not well balanced. When the latter is running, if I tilt my SP3 a liitle bit (which I did because I was in my bed holding my SP3 as a tablet), it makes a friction noise. Which sounds like a big mosquito. I've never heard it before as I mostly use my SP3 on a flat surface with the kickstand.

    I am living in Québec city and we have no MS Store there. The closest is in Toronto. Exactly where I am for the holidays. So I am going to have a walk there.

    Do you guys know if they could do something for me (like send my SP3 for a fix), even if I bought my SP3 further north in a BestBuy store ? Or do I have to go to BB ?

    I wish you all a nice end of year.
    Take care.
     
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    IDK... but walk in give them a sob story about all this trouble and being out of town ... you haven't got anything to lose except a little dignity. :D
     
  3. RémiM

    RémiM Active Member

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    Right now, it might be a sobber story :D
     
  4. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    BTW I wonder if your initial trouble was in any way linked to the hacking shutdown of Services yesterday. I think if things are acting weird in this connected world t might be best to wait to see if it blows over.
     
  5. RémiM

    RémiM Active Member

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    Very good question. Since then I am also struggling with my OneDrive.
     
  6. kozak79

    kozak79 Active Member

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    Just go to the support site, write down the problems, select exchange and then select advance exchange. You don't have to speak to anyone. You'll get a new SP3 within 2 days and have 14 days to return the old one in the box and shipping label they provide.
     
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  7. RémiM

    RémiM Active Member

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    Wow, I didn't know that. Thank you @kozak79 for the advice.
     
  8. kundas1

    kundas1 Super Moderator Staff Member

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    kozak, what you fail to mention is that RemiM will be billed on his credit card $1000 till he sends in his old device... RemiM si vous êtes à Toronto, il serait mieux d'aller à la boutique Microsoft! ils vont faire un échange sur place ;)
     
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  9. sharpuser

    sharpuser Super Moderator Staff Member

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    Somehow, this policy sounds much more reasonable and level-headed, when stated in French. ;)
     
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  10. grumpy

    grumpy Active Member

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    Which will be a refurbished unit, and Microsoft's standards for refurbished units is rather low. At least there is a chance of getting a new unit from a Microsoft store.

    It's actually only a "hold", but they take their sweet time removing the hold.
     
    Last edited: Dec 26, 2014
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  11. kundas1

    kundas1 Super Moderator Staff Member

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    which is why I said "till he sends in his old device" ;) and sharp I said it in French because he is from Quebec ;)
     
  12. RémiM

    RémiM Active Member

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    Thank you very much for all your advices. I really appreciate your help.

    I am going to go to the MS store today and I will let you know.

    Your french is perfect ! Congratulations. Have you been living in the province of Québec ?
     

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