Cisco Jabber - Camera Not Working

Discussion in 'Surface 3 (Atom)' started by maxster, Jun 1, 2015.

  1. maxster

    maxster New Member

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    My Device:
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    Really enjoying the Surface 3 but have one minor issue.

    I use Cisco Jabber but it does not detect the camera. Within the Privacy settings of W8 there is no option to Allow Jabber access to the camera.

    Anyone else using Jabber?
     
  2. ynohtna

    ynohtna Member

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    surprised the S3 have this, if it means anything, I use it on my SP3 no problem.
     
  3. gammanone

    gammanone New Member

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    There was an update for the camera driver that just came through win update yesterday maybe give that a go?
     
  4. maxster

    maxster New Member

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    I applied the update although it made no difference.
     
  5. Rickus

    Rickus New Member

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    We have had issues where it sees the camera but doesn't send. However, once we start sharing an application, it starts sending the camera. Have you tried to see if this works for you as well?
     
  6. ynohtna

    ynohtna Member

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    wow, well on my S3 on windows 10 I can log in but can't get any video working and it and it just hangs, now I'm afraid to upgrade my surface pro 3 to windows 10 if I can't get that working!
     
  7. narse77

    narse77 New Member

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    Just tried Jabber on mine and it also doesn't seem to work with the camera. I suspect we will need a update to jabber.
     
  8. ynohtna

    ynohtna Member

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  9. Legend01

    Legend01 New Member

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    I use Cisco Jabber Video fro Telepresence on my HP Laptop and IPad through work. I tried it on my S3 and the camera didn't work so I ask my IT dept to follow this up. They confirmed with Cisco that this program isn't supported on the S3 due to the atom processor... the advice I received was really helpful.... get a SP3 with a 'real' processor!
    Due to this program also being phased out I can't imagine they will be providing a fix anytime soon.
     
    ynohtna likes this.
  10. ynohtna

    ynohtna Member

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    Anyone see if the app working ok on any windows 10? :D
     
  11. Legend01

    Legend01 New Member

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    The only way I have found to make this work on the S3 is to disable the internal camera and use a web cam via the USB port (I used a Microsoft HD cam). Its a bit of a pain but worth it if you have no other alternative! This was also using Windows 10
     
  12. jnjroach

    jnjroach Administrator Staff Member

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    Jabber uses it own Class Driver for the Camera Access....so this means that it doesn't now how to communicate with more modern SoC Systems...
     
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