Cloned my drive, now can't access it

Discussion in 'Microsoft Surface Help' started by BrundleFlyGuy, Sep 16, 2015.

  1. BrundleFlyGuy

    BrundleFlyGuy New Member

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    I was having a problem with my Surface Pro 3 after the Win10 upgrade, so I decided to revert it back to Win8. I cloned the drive to an external drive using Acronis and then restored the Surface to factory defaults. That worked, and I'm back to Windows 8.1 now, but now I can't access the external drive (it asks for a Bitlocker key). Is there anyway I can get the key back somehow? Is it related to the Surface itself?
     
  2. leeshor

    leeshor Well-Known Member

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    Welcome to the forum

    The good new, Bitlocker is acting as it was designed, (even if it's protecting you from yourself). ;)

    I believe the solution is to get it by logging into your Microsoft account.
     

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