I bought my Surface Pro in March 2013. In the Fall of 2014 I had a serious problem with the display (the right half was black, non-functional). I returned the Surface Pro, at a cost of $300 and the loss of a few weeks with the device. They sent me a refurbished replacement Surface Pro. A few months later, I again had display problems, but this time the device was still usable. So... since I didn't want to spend ANOTHER $300, I put up with it. Today, the device won't boot. It's just a brick. I've been buying Dell computers for nearly 30 years, and I've NEVER had one that didn't give me at least 3 years trouble free service -- in fact almost ALL of them never gave me ANY problems at all. That's probably in the neighbourhood of 20 computers. Yet the first product I buy from Microsoft lasted only 18 months before it was unusable. The replacement also lasted only about 12 months before IT was unusable. How can Microsoft think that it can get away with selling such shoddy products?