Daily bluescreen

Discussion in 'Microsoft Surface Pro 3' started by Robin Stevens, Nov 7, 2014.

  1. Robin Stevens

    Robin Stevens New Member

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    Does anyone else suffer from this?

    Brand new Surface Pro 3, i7 with 512GB storage.

    Every day, when I first try to use it, I get two or three blue screens in a row. Eventually it settles down. I suspect this may be related to restoring from hibernate.

    It's not really good enough: Microsoft control the hardware, Microsoft control the software - can they not ensure the two work well together?

    Or have I just got a duff machine...

    If I'm the only one seeing these problems, I'll take it back for an exchange.
     
  2. Wierdninja

    Wierdninja New Member

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    I've never seen that issue on my core i5 SP3. That many blue screens is not a good sign. I would definitely has someone look at it, or just exchange it. If it was me I'd do an exchange. Did you try a reinstall?
     
  3. leeshor

    leeshor Well-Known Member

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    Welcome to the forum

    Some information about the text that displays during the blue screen might help. I suspect a problem with a driver or possibly a disk (file structure) corruption. Blue screens warrant a chkdsk.
     
  4. Robin Stevens

    Robin Stevens New Member

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    I've had the following, all of which I managed to take photos of. I've also had a few more (4 or so) that I didn't photograph.

    ATTEMPTED_EXECUTE_OF_NONEXECUTE_MEMORY
    KMODE_EXCEPTION_NOT_HANDLED (x 4)
    DRIVER_IRQL_NOT_LESS_OR_EQUAL
    UNEXPECTED_KERNEL_MODE_TRAP (x 2)
    INTERRUPT_EXCEPTION_NOT_HANDLED
    (One I can't read - the photo's blurred)
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

    Cheers,
    Rob
     
  5. leeshor

    leeshor Well-Known Member

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    Looks like a driver problem, Could be a native Windows driver so I need to ask have you applied every update? If so you may have a 32-bit program acting up. Tough to diagnose but doesn't sound like hardware.
     
  6. GreyFox7

    GreyFox7 Super Moderator Staff Member

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  7. Kif

    Kif Active Member

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    I haven't gotten a single blue screen in four months. Definitely not normal. I would open a support case with Microsoft to get this recorded. I'm sure they'll have you do a system restore. After that install your software one application at a time and watch for issues. Also look to see if your installed software is running services in the background. Finally run msconfig and see what's running at startup.
     
  8. olimjj

    olimjj Active Member

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    Windows key + x key
    Choose Command Prompt(Admin)
    At the prompt Type sfc /scannow
    Hit enter key
    Be patient it takes a while
    Type exit when finished
    Restart
     
  9. malberttoo

    malberttoo Super Moderator Staff Member

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    Same here, never once had a blue screen on my SP3.
     
  10. Antitoon

    Antitoon Member

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    Your RAM might be defective, this often causes weird and inconsistent blue screens. I would try downloading Memtest86 or a similar tool and run it. If even a single error occurs, you should have your Surface replaced.
     
  11. nilsk123

    nilsk123 Member

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    First surface pro 3 i had did the same thing, random bluescreens, and wouldnt go to sleep mode. Turned out memory was corrupted, had to get a replacement
     
  12. annabanana

    annabanana Active Member

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    What's a blue screen? :p Never had one on my SP1 or SP3.
     
    fonzman78 and GreyFox7 like this.

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