dGPU issues

Discussion in 'Microsoft Surface Book' started by JamieGeek, Nov 7, 2015.

  1. JamieGeek

    JamieGeek New Member

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    My Device:
    Surface Book
    Count me as another one with display issues, but mine don't seem to match everyone else's.

    Mine seems to be with the dGPU:
    Rebooting my book takes over a minute and when it finally is running the device manager shows an error Code 43 with the dGPU.
    Undocking the keyboard works fine, but redocking takes about a minute as well and during that time the book is locked up or shows a ton of lag with the mouse (sometimes it just freezes and requires a hard reboot).

    If I disable the dGPU it will work great until I reboot or disconnect/reconnect the keyboard when it goes through the freeze up again--presumably because its trying to get the dGPU reconnected (even if it was disabled in device manager).

    I've tried uninstalling/reinstalling the NVIDIA drivers (at least the ones on the book) but that hasn't made a difference. My book is up to date with the 11/2 update.

    i7/16GB/512GB
     
  2. TimberWolf

    TimberWolf New Member

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    My Device:
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    Sounds more like an actual hardware issue. May need to exchange your machine for another.
     
  3. kundas1

    kundas1 Super Moderator Staff Member

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    My Device:
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    ^^ yup sometimes you get gremlins in them electronics LOL
     
  4. JamieGeek

    JamieGeek New Member

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    My Device:
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    Yup after spending 4.5 hours in a Microsoft store the consensus was to replace the unit. Fortunately for me the store had exactly one i7/16GB/512GB unit in stock.
     
  5. leeshor

    leeshor Well-Known Member

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    Great news. They don't have many...
     

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