This was the big test for me, if Microsoft would give good customer service, similar or better than Apple. I purchased 2 Surfaces, 32g and 64g, for me and my wife. The 64g (mine) is warped, and is like waves bulging up wear the top metal part connects to the rest of the tablet, in 3 places. At first all help was nice, but after 45min, it ends up with some specialized personal has to call me back? 1 week later no call, and I call again, another week later, no call. Really, this is so frustrating and has turned me off of ever purchasing Microsoft again. If anyone has been through this, tell me if you ever got a call back.