Display Driver Crash

Discussion in 'Microsoft Surface Pro 3' started by Cyb3rDud3, Jul 30, 2016.

  1. Cyb3rDud3

    Cyb3rDud3 Member

    Joined:
    Mar 6, 2015
    Messages:
    86
    Likes Received:
    4
    Trophy Points:
    8
    Location:
    UK
    My Device:
    SPro3
    I'm wondering am I overusing my SP3 Pro i5 8GB 256SSD machine. Recently I changed how I worked and we can bring our own device, and I work a lot from home. So I am using my Surface Pro 3 professionally now every day. It is in its dock, with a Dell 2415Q 4K screen attached, external keyboard and mouse.

    I normally have Microsoft Office 2016 open (Outlook, Word, Excel, Visio, Project, Powerpoint), Skype, WebEx, and Chrome and Edge. Many documents at any one time.

    My primary screen is the 4K monitor which I often share with our remote teams using Skype or with clients using Webex.

    However, often I get display driver crashes :( It grinds the machine to a hold, then crashes the display driver which recovers and then I can continue.

    I'm fully up-to-date with all drivers, software, and are not running a preview build of Windows 10. I went back to the mainstream track as I need to rely on this machine.

    Does anyone else experience this? I'm wondering whether I am pushing the boundaries of the SP3 i5 integrated graphics card. Would an update to the SP4 i7 make a difference? (any excuse :)).

    Look forward to your comments.

    JP
     
  2. orkikus

    orkikus New Member

    Joined:
    Jul 27, 2016
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro3
    I got same error today.
     
  3. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,105
    Likes Received:
    1,724
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    Chrome and/or WebEx is most likely the cause. I used my SP3 much mere intensively back when I owned it... connected to a 4K and a 2K as well as the SP3 without issues, I used IE or Edge.
     
  4. Cyb3rDud3

    Cyb3rDud3 Member

    Joined:
    Mar 6, 2015
    Messages:
    86
    Likes Received:
    4
    Trophy Points:
    8
    Location:
    UK
    My Device:
    SPro3
    I can't use Edge unfortunately as it doesn't work with our billing system, and IE renders horribly. But surely that is besides the point, the display driver shouldn't just crash. Why would the display driver crash?

    Did you have the i5 or i7?
     
  5. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,105
    Likes Received:
    1,724
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    I had the i5/8/256 SP3....

    My experience with Chrome and WebEx on Windows 10 has been problematic... Chrome taxes the system resources which increases exponentially with each tab and WebEx hasn't been maintained well...
     

Share This Page

Search tags for this page

display driver keeps crashing microsoft office