View attachment 4196 This is why - Received another defective unit as replacement. Update - I took replacement unit to the MS store and they were able to swap for a new one. 1) My SP3 had screen artifacts. I sent them a photo so they had me ship it off. They generated an RMA number and I brought it to FEDEX 2) No word for a week. I see they received from tracking information. I call support. They say it is broken so they sent it back. No tracking number is provided. 3) A few days later I get a tracking number in email. It is bogus. I call fedex they confirm that MS has not shipped the device but just printed a label. 4) I call back every day like goundhog day. No One can help 5) So Here I am 15 days later with no SP3 broken or replacement unit. No One in support can tell me where it is. 6) They tell me to wait 2-3 business days every day while they investigate. That was a week ago. Boneheads. Clueless, Useless 24 days later MS sent me a re manufactured unit that is bent. It does not lay flat. there is a big gap on top where they emoved the screen. It has serious backlight bleed. The glass is warped because they didn't glue the screen flat. These units should not be repairable and MS does a crappy job repairing these. Save yourself the headache. Worst support ever. Update Just got old one back 10/17. Yes 17 days later. No word on when replacement if any. See photos below. Update 23 days now with no end in sight. This is Why.