Do Not BUY SP3. You will be sorry

Discussion in 'Microsoft Surface Pro 3' started by mmoran27, Oct 14, 2014.

  1. bluegrass

    bluegrass Well-Known Member

    Joined:
    Nov 11, 2013
    Messages:
    1,308
    Likes Received:
    193
    Trophy Points:
    63
    Location:
    St. Louis, Mo
    My Device:
    SPro3
    That's a pretty strong post header considering you're talking to a lot of MS product owners. Just sayin'. Man, I've been so happy up until now with my SP3. Thinkin' I should take it back to the MS store and say "take this Surface and shove it".
     
    Last edited: Oct 15, 2014
    mwsvette likes this.
  2. lonaysta

    lonaysta Member

    Joined:
    May 10, 2014
    Messages:
    48
    Likes Received:
    6
    Trophy Points:
    8
    Agreed. It simply does not make sense with a thread header like this...According to what I know, Microsoft is offering quite good overall service on Surface line even in China where a number of users make up stories to let Microsoft replace their broken devices even if they are faulty....
    I'm also experiencing issue with my Surface Pro 3's warranty service and in fact the Surface support team is nothing close to efficient and effective this time with my case. However I think they are doing an okay job, at lease they are trying to. I'm not quite happy with it but with all my previous experience with Microsoft I'm going to give them a chance before filing a second negative feedback(I already did once on a Care Team member).
    IMO there are quite a lot of helpful community members online who are willing to share advice to help you. But posting a thread with header "Do Not ever Buy a MS product" is making no sense. Really. This will neither solve your issue, nor hinder others from buying. No offense.
     
  3. lparsons21

    lparsons21 Active Member

    Joined:
    Jan 13, 2014
    Messages:
    207
    Likes Received:
    35
    Trophy Points:
    28
    The way I look at it is that if you are going to charge Apple like prices for the Surface, then you need to have service and support as good as Apple's. And that's just not the case all too many times.
     
  4. unruledboy

    unruledboy Active Member

    Joined:
    Jun 11, 2014
    Messages:
    335
    Likes Received:
    49
    Trophy Points:
    28
    Location:
    Sydney
    My Device:
    Surface Book
    worst come to worst, bad experience does not necessarily mean the product is bad.

    tell me you don't use Windows
     
  5. mmoran27

    mmoran27 Member

    Joined:
    Mar 9, 2013
    Messages:
    76
    Likes Received:
    6
    Trophy Points:
    8
    I never said it was a bad product I said if you ever need warranty support prepare for many levels of incompetence.

    1) call center most likely is outsourced
    2) escalation doesn't seem to do much
    3) they are dishonest about the return time

    From MS repair facility in Mexico to Laredo facility is 10 days (FedEx told me this)
     
  6. VickiFL

    VickiFL Active Member

    Joined:
    Sep 16, 2014
    Messages:
    471
    Likes Received:
    101
    Trophy Points:
    43
    Location:
    Florida
    My Device:
    SPro3
    I have the two year warranty, and they said if I ever have ANY problems, just come right into the store and they will take care of it right then. I was discussing a pen issue and they said if I have anymore problems, they will just swap it out for a new one.

    They have always been nice and helpful. I don't understand why you are having so much trouble. :(
     
  7. ipaq_101

    ipaq_101 Super Moderator Staff Member

    Joined:
    Jun 10, 2014
    Messages:
    436
    Likes Received:
    148
    Trophy Points:
    43
    Location:
    CA
    My Device:
    SPro3
    I have contacted MS support four times. I even did a in store exchange for a minor cosmetic issue in the first batch and they exchanged it without hassle, they didn't have to do it either.

    I have had to contact them for pen tips (twice) and a defective power cord. The service was top notch and again without any hassle to me.

    Not everyone will have the same uniform experience, but I would guess that majority have had positive results with MS service.

    I am sure you are upset, but starting a thread saying don't ever buy a MS product because I had a bad experience is just silly.
     
    fonzman78, VickiFL, revmike and 3 others like this.
  8. Tom Thomas

    Tom Thomas New Member

    Joined:
    Aug 29, 2014
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Washington
    I also have had excellent service from MS support. I had a problem with my battery not charging to 100%. They had me try a couple of things that didn't work and then suggested a refresh. I didn't want to do it at that time so they gave me a reference # and said if the problem persisted after the refresh to contact them again. Well it did, so I contacted them 2 days ago and they decided to send me a replacement. It arrived today!
    Not bad service
     
  9. hughlle

    hughlle Super Moderator Staff Member

    Joined:
    Jul 7, 2014
    Messages:
    3,116
    Likes Received:
    473
    Trophy Points:
    83
    My Device:
    SPro4
    Forgive my confusion, but you started off saying you had some artifacts, and now you're saying it was damaged in transit and there is a claim against fedex
     
  10. GreyFox7

    GreyFox7 Super Moderator Staff Member

    Joined:
    Jul 27, 2014
    Messages:
    6,906
    Likes Received:
    1,385
    Trophy Points:
    113
    So either FedEx damaged it OR it wasn't packed correctly. Need photos of original packing for proof. The last person with this problem had put it in a shoe box, how do you even get it in a shoe box?
     
  11. hughlle

    hughlle Super Moderator Staff Member

    Joined:
    Jul 7, 2014
    Messages:
    3,116
    Likes Received:
    473
    Trophy Points:
    83
    My Device:
    SPro4
    So what are these artifacts being spoken of? My understanding of an artefact (in a computing context) has never come under the umbrella of physical damage, but more a software issue as a result of faulty internal hardware. Not something that would be anything to do with fedex. IOnly thing fedex could be responsible for would be scratched/cracked screen or damaged outer casing/packaging. Not things i would call artefacts.
     
  12. mmoran27

    mmoran27 Member

    Joined:
    Mar 9, 2013
    Messages:
    76
    Likes Received:
    6
    Trophy Points:
    8
    Just got old one back. Smashed to smithereens. It bends just like iphone 6 plus.


    image.jpg
     

Share This Page

Search tags for this page

authorized repair for microsoft surface

,
is there a draw shortcut on the surface pro 3