Dock Problems with Multiple Displays

Discussion in 'Microsoft Surface Pro 4' started by td0071, Jul 10, 2017.

  1. td0071

    td0071 New Member

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    My Device:
    SPro4
    Hi,

    I'm using the new dock with a surface pro 4 and two displays. First time I plugged them all in it was great. All working well, I could extend the display from the surface pro across my two monitors with no problem.

    Then, after a shutdown it stopped working.

    Three displays are identified but only two (the surface pro and a 1080p 60hx monitor) display an image. The third monitor is recognised on the surface display properties but displays no image.

    If I unplug that monitor the other works fine.

    I am all up to date with windows etc. and getting very frustrated. I read that sometimes using an active display port to HDMI adapter helps but to no avail. I can still get it to display but not all at the same time on the dock.

    I even trued using my Wireless Display adapter but that stops working as soon as the dock is connected.

    Any suggestions? I have searched all the forums on the topic but found no answers. Is it really that unreliable?
     
  2. 29671

    29671 New Member

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    Jul 13, 2017
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    My Device:
    SPro
    I just upgraded from the Surface Pro 4 to the 2017 Surface and I am having this exact issue.

    With the Surface Pro 4 my dock worked great with dual monitors. Now with the new Surface I can only get one monitor to activate. The other one keeps turning from active to standby.

    Appreciate help on this Microsoft!!


     

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