Solved Docking station USB 2.0 Problem

Discussion in 'Microsoft Surface Pro 3' started by GegeNY, Dec 26, 2014.

  1. GegeNY

    GegeNY Member

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    Hello,
    When I plug a USB 2 Key in any of the back of the docking Station, nothing happen.
    If I plug a USB 3 in any of them they all open.
    I think there is 3 USB 3 and 2 USB 2 on the docking station, why any of them open my USB 2 key?
    They all work on the side plug of the Surface 3 itself.
    Thank you for your help.
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    You are likely missing some drivers which are associated with the docking station. While docked, and with the keyboard, run Windows Update. Some hardware updates should be available.
     
  3. GegeNY

    GegeNY Member

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    Yes this is what happened, I did the update and it is working now.
    But I did all the updates before, so will see if that fine.
    Thank you for your help.
     
  4. sharpuser

    sharpuser Super Moderator Staff Member

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    Glad you have it solved. Updates sometimes don't apply unless the proper hardware is attached, and the OS has all its updates and patches in place - then the OS can identify attached devices which need firmware updates.
     

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