Does anyone else's touch keyboard sometimes stop working until you unhook it?

Discussion in 'Microsoft Surface General Discussion' started by macmee, Apr 7, 2014.

  1. macmee

    macmee Active Member

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    I want to know if this is a software issue before I waste Microsoft's time and money getting a hardware exchange.

    I'd say about once every 5 minutes of heavy use, the keyboard (but not mouse) becomes unresponsive.

    Fortunately I can unhook and hook it back in and it works, though this is slightly annoying.
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    Mine occasionally does this, but if yours is doing it every 5 minutes it seems excessive....this was an early issue that was fixed but seems to have re-surfaced after the March Cover Firmware Updates...
     
  3. macmee

    macmee Active Member

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    That's what I thought too. I did the 2 step software reset (or whatever it's called) and I thought it was fixed, though it came back after another update. Not the March update though, as I never got it.

    I setup an exchange for the keyboard. Hopefully it's hardware related and I'm not causing Microsoft to through away a perfectly good keyboard.
     
  4. munakib

    munakib New Member

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    I used to have this issue on Windows8.1, it hasnt happened since I started running OSX so there has to be a software solution.
     
  5. macmee

    macmee Active Member

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    Do you have wifi? How is battery life? I wouldn't mind giving OS X a go if it fixes this problem. I could just boot into it when I need to do extensive typing.
     
  6. joga

    joga Member

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    I have the same issue with my Type Cover 2. Very annoying...

    Hope this will be fixed soon...
     
  7. kristalsoldier

    kristalsoldier Well-Known Member

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    Yeah...same experience as Jeff...recently - say for the past three or four months - it has been quite stable. And, your (@macmee) experience with the KB becoming non-responsive that frequently is certainly excessive.
     
  8. cdf3

    cdf3 Active Member

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    Happens to me as well. Not too often though. Disconnecting it, and reconnecting it again fixes the issue.
     
  9. Hstakz

    Hstakz Member

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    M$ have BILLIONS! in the bank and I don't think them throwing away one $100 keyboard is going to effect them too much ;)
     
  10. EMINENT

    EMINENT Active Member

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    I've found that this happens because it doesn't recognize it being not folded back. If I bring it back front and close it for a second, it works again.
     
  11. al2fast

    al2fast New Member

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    I have had it happen a few times where I've tried to use the mouse on the keyboard and it was unresponsive and then I unhook it and hook it back up and it works.
     
  12. TunaSurface

    TunaSurface Active Member

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    Mine does this once every couple of days.
    Glad I'm not the only one.
     

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