Solved endless connected Standby

Discussion in 'Microsoft Surface Pro 3' started by Haldi, Feb 22, 2015.

  1. Haldi

    Haldi Member

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    Hi,

    Normally after 4 hours of CS the Surface 3 switches to light hibernation right?

    Mine doesn't:
    endless connected standby.PNG
    currently /sleepstudy only gives an error -.- therefore this screenshot is the onl thing i have.


    I knew that it was working as expected a few weeks ago.
    i cannot remember any settings i could have changed to deactivate this!



    this is the 2nd time such a thing has happened.
    Connected Standby.PNG



    Anyone has an idea how this comes?
    Or how it's easy solved?

    Reseting / clean install is currently not a thing i'm looking forward to.


    greetings
    Haldi



    SOLUTION:
    as mentioned by Goldfinch711
    Open CMD as Admin and enter the following:

    Code:
    powercfg /setdcvalueindex SCHEME_CURRENT e73a048d-bf27-4f12-9731-8b2076e8891f 7398e821-3937-4469-b07b-33eb785aaca1 14400
    
    powercfg /setacvalueindex SCHEME_CURRENT e73a048d-bf27-4f12-9731-8b2076e8891f 7398e821-3937-4469-b07b-33eb785aaca1 14400
    
    powercfg /setdcvalueindex SCHEME_CURRENT e73a048d-bf27-4f12-9731-8b2076e8891f 1e133d45-a325-48da-8769-14ae6dc1170b 100
    
    powercfg /setacvalueindex SCHEME_CURRENT e73a048d-bf27-4f12-9731-8b2076e8891f 1e133d45-a325-48da-8769-14ae6dc1170b 100
    
    powercfg /setdcvalueindex SCHEME_CURRENT e73a048d-bf27-4f12-9731-8b2076e8891f c10ce532-2eb1-4b3c-b3fe-374623cdcf07 001
    
    powercfg /setacvalueindex SCHEME_CURRENT e73a048d-bf27-4f12-9731-8b2076e8891f c10ce532-2eb1-4b3c-b3fe-374623cdcf07 001
    
    powercfg /setactive SCHEME_CURRENT
    This worked for me :)
     
    Last edited: Mar 3, 2015
  2. jnjroach

    jnjroach Administrator Staff Member

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    Those few machines I've seen exhibit this behavior it took a reset to fix....
     
  3. awekcun609

    awekcun609 Member

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    Did happen to me and mine caused by the desktop citrix receiver apps. Uninstall it and my sp3 back to normal behavior.
     
  4. jnjroach

    jnjroach Administrator Staff Member

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    Did the Citrix prevent it from staying Connected Standby? OP's device isn't entering hibernation.
     
  5. Haldi

    Haldi Member

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    I'm not aware of any citrix receiver app / programm installed on my computer.
     
  6. goldfinch711

    goldfinch711 New Member

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    Do you have Kaspersky software installed on your machine? Connected standby didn't enter hibernation after four hours since I have installed Kaspersky Antivirus software. Since I have uninstalled it evertything went back to normal.
     
  7. nipponham

    nipponham Active Member

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    I’m using Kaspersky and hibernation works as intended... or at least it does again after fixing media streaming settings I mentioned in this thread.

    There’s something strange happening because there have been a few recent posts claiming SP3 suddenly not going to sleep/hibernate where there never used to be a problem. I suggest running a power efficiency report and see what kind of errors come up. Very useful as diagnostics tool.
     
  8. Haldi

    Haldi Member

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    so here we go! closed any connect VPN, closed tight VNC server and dropbox (all programms i've had installed for over 3 months!)
    Stayed in Connected Standby for 7hours and more!
    connected standby broken.PNG

    made a Energy Report:
    http://bit.ly/1A2VvD6

    just to compare here an old one from 29.11.2014 which still worked completly fine!
    http://bit.ly/1BLYman


    i do not find any difference.



    btw: Here the full Battery Report:
    http://bit.ly/1AFLu2o
     
  9. goldfinch711

    goldfinch711 New Member

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    Have you recently updated your Cisco AnyConnect software? This software is marked red in your reports. And of course I am missing the mWh in your battery report.
    Edit: The first report says that your computer is configured to avoid entering standby mode. Maybe this is the point where we can start troubleshooting, but maybe your Surface's power supply is just plugged in? If the power supply is plugged in the Connected Standby is desgined to run forever.
     
    Last edited: Feb 24, 2015
  10. awekcun609

    awekcun609 Member

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    The citrix prevent my sp3 to enter hibernate after 4 hrs connected standby and USB xhci running at 100% all time causing battery drain and my sp3 maintained warm during sleep. At one time i did measured 16% battery drop during 6 hrs sleep.
     
  11. jnjroach

    jnjroach Administrator Staff Member

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    So technically the Citrix Receiver was preventing the SP3 from entering into Connected Standby thus preventing hibernation as it was never actually in Connected Standby.
     
  12. awekcun609

    awekcun609 Member

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