Solved Error 0x1900101-0x40017 during updating to win 10

Discussion in 'Windows 10 on Surface Pro 3' started by asha13478, Aug 5, 2015.

  1. asha13478

    asha13478 New Member

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    Hi,
    I tried to update my surface pro 3 from win 8.1 to win 10, but after 75% progress the surface restart and display blue screen and restore back to win 8.1 and display error 0x1900101-0x40017.
    could you please help me.
    thanks
     
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Some known causes of this error are:

    Bad USB drivers - Unplug all usb devices during the upgrade.
    Eset Antivirus - Remove the software.
    Trusteer Rapport - Credit card fraud protection software - remove the software.

    Other devices or software may be at fault, remove or uninstall anything with system drivers if necessary do a clean install REFRESH/RESET to 8.1 then upgrade to 10.

    Running the Upgrade from a Clean Boot might work...
    https://support.microsoft.com/en-us/kb/929135
    Make note of anything you disable for future reference.
     
    Last edited: Aug 5, 2015
  3. jnjroach

    jnjroach Administrator Staff Member

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    Also, the Cisco VPN Client is known blocker for installing the Windows 10 update....remove it while under Windows 8.1 first....
     
  4. asha13478

    asha13478 New Member

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    Dear Friends
    thanks, the problem was Antivirus and now I use WIN 10.
     
  5. leeshor

    leeshor Well-Known Member

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    What anti virus were you using?
     
  6. asha13478

    asha13478 New Member

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