Just received my new Surface a couple of days ago and so far, I am not loving this thing. Tried to download the 8.1 Windows upgrade and it gets all the way to the end and sends me a message that it was unable to complete the task. I downloaded the Kindle app but am not able to access the store. Same story with the Amazon app. Seems like I am just running into walls every way I turn, but I also believe it is "operator error" not the device. Don't know if I am in the right place, but can anyone help?