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Discussion in 'Microsoft Surface Pro' started by Operator, Apr 28, 2013.
What the heck is a "5mm skus"?
I have been through a black tie protection claim in the past, where the tech suggested a "comparable" model with higher specs and price than my damaged ultrabook, I refused to accept it cuz of the brand, they have me full refund what was on my original receipt excluding the protection plan cost in form of store credit.
I understand, techs can feed you BS if you don't know what you're doing.
I'm confused. In the UK the extended warranty specifically excludes ANY accidental damage:
"SECTION 5. Exclusions and Limitations
(a) General Exclusions. Microsoft is not responsible and this Plan does not cover the following:
If Your Product or Product Software is:i.damaged by use with products not sold or licensed by Microsoft;
ii.opened, modified, or tampered with (including, for example, any attempt to defeat or circumvent any Microsoft technical limitation or security mechanism, etc.), or its serial number is altered or removed;
iii.damaged by any external cause, whether by You or someone else using Your Product , including, for example:•by being dropped;
•misuse (including use outdoors), abuse, negligence, or accident;
•damage during shipment, except from Microsoft or an authorized retailer or distributor to You;
•exposed to liquid;
•used with inadequate ventilation;
•scratched, dented, etc. or shows other cosmetic damage;
•failure to follow installation, operation or maintenance instructions"
Is this a US-only thing?
Yes, different regions different warranty provisions. As I understand it EU laws offer better standard protections than are available in the US so the extended warranty may not make as much sense. Even when considering the extended warranty in the US the details in the text do not necessarily match what is verbally communicated as being covered or which may be honored if if not technically covered. As always, buyer be ware.