Faulty charge port?

Discussion in 'Microsoft Surface Pro 4' started by Tidymax, Jul 21, 2018.

  1. Tidymax

    Tidymax New Member

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    Hi folks!

    I bought a new surface Pro at Christmas as my msi laptop had died.

    2 months ago it stopped charging with both the normal charger and my surface Dock charger (or is it a surface hub? With the Ethernet and usbs etc)

    Anyway I've been messing around and it appears to be a bad connection but I can't figure out where!

    Is there a common fault and common fix with these? I had managed to get it charging a few times but the closest I can get now is just a dim flicker of the charge led.

    Any help is much appreciated as I really need it for programming some lights this evening!

    Cheers :)

    Max
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    Sounds like debris on/around the port of the Surface Pro 4. Look closely with a light. Blow any sediment it out. Don't use a toothpick. Dab isopropyl alcohol, lightly. Look for metallic fibers or shavings (the port tends to magnetize).
     
  3. Tidymax

    Tidymax New Member

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    Yeah I also think it's the port. I've blown it out and really looked around but can't see any damage.

    I can't find a picture online of how one should look like OR how they work. All of the pins in the port look like they are flush with the case. When the the charger is received into the port do the pins get pushed out? Does anyone have a pic of their port? I'm having an absolute nightmare as both my laptop and surface have broken in the same day! Thanks for the replies!
     

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  4. sharpuser

    sharpuser Super Moderator Staff Member

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    Your port looks okay, but one of the pins may have a coating of tarnish, adhesive residue, grease, etc. picked up from somewhere. It happens ...

    I've included a picture of my Surface Book 2 15" port. Same. Works by slightly pushing pins outward. Pins on both sides are to the same circuit, allowing the connection to be made upside down with no problem.

    Try wetting one of your connectors ever so slightly with isopropyl alcohol, then making a connection. The idea is to gently wipe the pins with some alcohol, removing debris.

    port.jpg
     

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