Hi guys hope someone can help or assist. I purchased a new surface pro 3 i5 128gb yesterday 19th dec. I ran the updates and a new firmware was available. I ran them and let them install and upon restart it said firmware update failed. I looked in device manager to see if there was any issues and on the "surface pro touch controller firmware" there is a yellow triangle. Anyway i tried a few things suggested onlne e.g hard reset and a refresh. After refresh everything in device manager is fine but there is no "surface pro touch controller firmware" so i decided to run the updates again and again I get the same problem... the firmware doesnt update and i get a triangle. I tried manually selecting the driver via updating it and selecting it but again its doesnt work. When the surface restarts it says updating firmware and gets 1/4 of the way through the white bar and just flashes and restarts and repeats and after second attempt loads to windows. I searched again on-line and someone suggested to select device firmware for the driver and that seems to work without a triangle on it. Can anyone advise ? I have tried getting to support via the surface website but when I get to step 2 to select a problem I just get a bar with blue lines constantly flashing from left to right and wont let me get to step 3.