Firmware update crashed my device

Discussion in 'Microsoft Surface Pro 2' started by Amir Khamse, Jul 17, 2014.

  1. Amir Khamse

    Amir Khamse New Member

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    WP_20140718_03_01_01_Pro.jpg Hi
    I have a huge problem with my device
    When I updated my device's firmware, I faced a problem in the booting process
    When I restart my device, it automatically goes to UEFI page.
    It doesn't let windows to run and every time I restart my device it shows.
    It is more likely when the device is hot. but just sometimes the windows runs.
     
  2. revmike

    revmike Active Member

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    Was the battery charged to 100% and surface plugged in and keyboard attached before installing update?
     
  3. Amir Khamse

    Amir Khamse New Member

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    No it wasn't. Can it be a reason of the problem?!!!!
     
  4. jnjroach

    jnjroach Administrator Staff Member

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    All Firmware Updates should be done with the Cover Attached as that is how its Firmware is updated. Plugged In is very important as well, the 100% isn't necessary.
     
  5. Amir Khamse

    Amir Khamse New Member

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    Thanks for the replies, then what should I do know?! Reset factory? It's the 2nd time that I reset my device :(
     
  6. jefhart

    jefhart Member

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    Is it still under warranty?
     
  7. Amir Khamse

    Amir Khamse New Member

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    no, unfortunately it isn't now under warranty.
     
  8. grumpy

    grumpy Active Member

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    How can it not be under warranty? The standard SP2 warranty is one year and it was released October 22, 2013.
     
  9. Amir Khamse

    Amir Khamse New Member

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    Microsoft's warranty doesn't support some countries, my country isn't supported too.
     
  10. Amir Khamse

    Amir Khamse New Member

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    POOFFF, Really depressed with surface's support. I think you really don't care about customers. It's a shame. I tell you don't buy surface if you are not in America or Europe. Shame on you Microsoft.
     

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