Firmware update failure

Discussion in 'Microsoft Surface Book' started by rainyman1984, Oct 25, 2018.

  1. rainyman1984

    rainyman1984 New Member

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    Hi everyone,

    My surface book received an update for touch firmware and when it restarts to install the firmware I see that it tries to install the new firmware 2 times. but each time it fails and the SB get restarted. The touch screen on my SB has stopped working since January 2018, and I think if I install this new firmware maybe it gets to work. Is there any solution for that?
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    Hello, @rainyman1984

    An obvious question: Have you tried a clean install of Windows 10, or a Reset (either 'Keep my files' or 'Erase everything')? If all your documents are saved to OneDrive, you can retrieve them back after the re-install.

    I am asking, because if the touchscreen is not working, it is likely that Windows is slightly corrupted, and a firmware update would not help.
     
  3. rainyman1984

    rainyman1984 New Member

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    Thanks for your reply,
    Yes I did every solution suggested by Microsoft and there was no success for me. The last time I fully wiped using recovery image was last week.
     
  4. sharpuser

    sharpuser Super Moderator Staff Member

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    I am suspecting a dirty connector between your keyboard and Surface Book. Blow out / clean / carefully swab the male and female connectors.
     
  5. rainyman1984

    rainyman1984 New Member

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    @sharpuser,
    Thanks for your help,
    I will do so and will get back to you with an answer.
     
  6. sharpuser

    sharpuser Super Moderator Staff Member

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    I had this once - Turned out to be a sliver of vinyl skin. Even after removing the sliver, it left behind a trace of adhesive. Alcohol on a swab cleaned it, and I got my touchscreen back immediately.
     
  7. rainyman1984

    rainyman1984 New Member

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    Which part did you clean? Did you detach tablet and clean the female port on it or the male ones on the keyboard part? And did you lose touch even when using only the tablet?
     
  8. sharpuser

    sharpuser Super Moderator Staff Member

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    I only lost touch when using the keyboard base, and when the screen was directly connected to the blade power supply. I cleaned both the male and female connectors.

    When swabbing, use a bright light (or cellphone LED close to your work) to make sure no cotton fibers are left behind.
     
  9. rainyman1984

    rainyman1984 New Member

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    So I cleaned every part thoroughly but it didn't solve the problem, and I should add that I have this touch problem in every situation (attached or detached)...
    Anyways thanks for your help.
     
  10. sharpuser

    sharpuser Super Moderator Staff Member

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    Sorry to hear that.

    So, yes, a firmware update may bring it back to life.

    Try to capture photos of the error.
     

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