First hour with Surface Pro: It turned off alone and now It doesn't turn on!

Discussion in 'Microsoft Surface Pro' started by Spaniard, Jul 8, 2013.

  1. Spaniard

    Spaniard Active Member

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  2. TeknoBlast

    TeknoBlast Active Member

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    I had this happen to me when I had the RT model. I freaked out because I think it was after the warranty period and I didn't purchase the extended plan. Anyways, all I did was hold down the power button for a few seconds, while unplugged. After several minutes, I plugged the power back and held the power button for a few seconds longer than usual.

    After that process, the Surface powered back on like normal and never had the issue again.


     
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  3. Spaniard

    Spaniard Active Member

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    Thank you. It didn't work.
     
  4. Spaniard

    Spaniard Active Member

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    It just turned on! I waited more minutes before trying! Thank youuuuuuuuuuuu!!!!!!!!!!!!!!!!!!
     
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  5. tonyz3

    tonyz3 New Member

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    Yikes. Glad it worked out. I know you have been waiting for your SP. Just out of curiosity have you rechecked to see if any additional updates are ready. Some took a few tries before showing up. Check both in metro and thru the desktop updater.
     
  6. Krooked

    Krooked Member

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    Yeah, it's a bug. I had the same scare during my first week.

    Sleep seems to get confused, and when it does, it can be frustrating. Hopefully this will be fixed soon.
     
  7. Lolvo

    Lolvo New Member

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    That's great, glad you got it fixed. Let's hope for no more kinks with your new SP!
     
  8. hogwldfltr

    hogwldfltr Member

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    Any comment on battery state or temperature of the unit at the time of the problem?
     
  9. dlacaba

    dlacaba Member

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    This used to happen to me a lot (2-3X per day). After doing a refresh, it rarely happens. Maybe once every other week, it's usually just asleep and holding down the power button will turn it on or in some cases, completely off, then I just press it again to turn it on.
     

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